Arena Box Office Operations Manager

LSU New Orleans; New Orleans (LA); On-site; USD 48,000 - 64,000; Full time

Job summary

LSU New Orleans is seeking a resourceful, forward-thinking Associate Box Office Manager to oversee ticketing operations, guest services, and financial accountability for arena events. This role also supports venue operations and coordinates with promoters, clients, and vendors to ensure successful event execution.

The position requires leading Box Office staff, managing presales, settlements, and financial reconciliations, while maintaining high standards of guest service during evenings,

Qualifications

• Bachelor's degree in Accounting, Business Administration, Hospitality Management, Event Management, or a closely related field.
• Experience in computerized ticketing operations.
• Significant supervisory or management experience in a computerized ticketing environment.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours as required by event operations.

Responsibilities

• Coordinate and oversee all ticketing functions for events, ensuring timely and accurate event builds, ticket counts, and settlements.
• Lead recruitment, training, scheduling, and supervision of Box Office staff with a focus on guest services.
• Prepare and reconcile financial reports related to ticket sales and ancillary revenues; balance cash, cards, and deposits daily.
• Deliver exceptional customer service by responding to guest inquiries and resolving concerns professionally.
• Support operation and maintenance of ticketing software and related technology, and assist with other venue operations as needed.

Skills

Ticketing operations

Supervisory experience

Customer service

Financial reconciliation

Microsoft Office

Communication

PCI compliance knowledge

Education

Bachelor's degree in Accounting, Business Administration, Hospitality Management, Event Management, or related field

Tools

Ticketmaster Host

Archtics

Microsoft Office

Job description

LSU New Orleans is seeking a resourceful, forward-thinking Associate Box Office Manager to oversee ticketing operations, guest services, and financial accountability for arena events. This role also supports venue operations and coordinates with promoters, clients, and vendors to ensure successful event execution.

The position requires leading Box Office staff, managing presales, settlements, and financial reconciliations, while maintaining high standards of guest service during evenings,