Box Office Manager

THE ARENA AT SOUTHLAKE; Morrow (GA); On-site; USD 65,000 - 79,000; Full time

Job summary

The Arena at Southlake in Morrow, GA is seeking a Box Office Manager to lead ticketing operations and supervise box office staff. You will manage event builds, seating, pricing, and holds, while ensuring strong customer service and financial controls.

You will coordinate with promoters and Arena departments and oversee cash handling, settlements, and reports. A bachelor’s degree and several years in box office work are required.

Qualifications

• Bachelor’s degree or higher in hospitality, event management, business, sports management, or related field.
• Minimum of three years in ticketing or box office operations.
• Five years of ticketing or box office operations experience preferred, including supervisory experience.

Responsibilities

• Oversee ticketing system administration and event builds, including seating maps, pricing, holds, offers, presales, and onsales.
• Coordinate ticketing with promoters, event organizers, Sales, Marketing, and Event Services.
• Supervise, schedule, train, and evaluate box office staff.
• Oversee event-day box office operations, will call, accessible seating, relocations, and escalated ticketing concerns.
• Manage cash handling, deposits, reconciliations, refunds, exchanges, and related financial controls.
• Prepare ticket sales, attendance, audit, and event settlement reports.
• Maintain box office procedures, equipment, supplies, and customer-service standards.

Skills

Customer service

Staff supervision

Time management

Education

Bachelor’s degree or higher in hospitality, event management, business, sports management, or related field

Tools

Ticketing software

Job description

Starting Date: Immediately

Box Office Manager

Clayton County Public Schools THE ARENA AT SOUTHLAKE - Morrow, Georgia

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This job is also posted in Clayton County Public Schools

Job Description

POSITION SUMMARY: The Box Office Manager oversees The Arena at Southlake’s ticketing and box office operations, including event setup, ticket inventory, customer service, financial controls, reporting, event settlements, and box office personnel. This position ensures accurate, efficient ticketing operations while maintaining high standards of customer service and financial accountability. This position reports to the Executive Director of The Arena at Southlake

KEY RESPONSIBILITIES: Manage ticketing system administration and event builds, including seating maps, pricing, holds, offers, presales, and onsales. Coordinate ticketing requirements with promoters, event organizers, Sales, Marketing, and Event Services. Supervise, schedule, train, and evaluate box office staff. Oversee event-day box office operations, will call, accessible seating, relocations, and escalated ticketing concerns. Manage cash handling, deposits, reconciliations, refunds, exchanges, and related financial controls. Prepare ticket sales, attendance, audit, and event settlement reports. Maintain control of complimentary tickets, holds, kills, releases, and ticket inventory. Coordinate ticket revenue reconciliation and event settlements with Accounting/Finance. Maintain box office procedures, equipment, supplies, and customer-service standards. Monitor sales trends and provide accurate ticketing information to Arena leadership. Maintains a safe, professional, and customer-focused box office environment for students, employees, families, guests, and community members. Ensures patron concerns, accessible seating needs, and escalated ticketing issues are addressed appropriately and in accordance with District and Arena procedures. All other duties, as assigned and required, in order to perform the above services.

KEY JOB REQUIREMENTS: Bachelor’s degree or higher in hospitality, event management, business, sports management, or a related field required.

Minimum of three (3) years of ticketing or box office operations experience required. Five (5) years of ticketing or box office operations experience preferred, including prior supervisory experience. Experience with computerized ticketing systems, event builds, reconciliation, and settlement reporting preferred.

Decisions and work performed directly affect ticket sales, revenue accuracy, customer service, event operations, and financial accountability. Errors may result in ticketing issues, inaccurate financial records, customer concerns, or operational disruptions. Exercises independent judgment in managing ticket inventory, resolving customer and ticketing issues, coordinating event requirements, supervising staff, and addressing routine operational concerns. Regularly communicates with Arena leadership, District Finance, Marketing and Sales, Event Services, Operations, and box office personnel regarding ticketing, event requirements, financial reconciliation, and operational needs. Communicates with event promoters, organizers, clients, vendors, students, families, employees, community members, and other patrons regarding ticketing, event information, customer concerns, and box office services. Must demonstrate strong organizational and time-management skills. Supervises box office personnel and is responsible for scheduling, training, evaluating staff, assigning work, and maintaining appropriate customer-service and operational standards. Requires proficiency with computerized ticketing systems and basic computer applications, with the ability to learn Arena-related software and systems. Responsibility for the Welfare of Others: Constant (Daily) - to exercise the duty of care and protection of the health, safety, security, welfare, well-being, and best interests of the district's various stakeholders.

Normal office setting. Work is performed in office, box office, and live-event environments. The position requires flexibility based on the Arena’s event and operational schedule, including evenings, weekends, holidays, early mornings, late nights, and extended hours. Light duty - On most occasions, sitting at a desk or table; intermittently sitting, standing, or stooping. The position requires extended periods of computer use as well as sitting, standing, walking, and movement throughout the Arena. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

NOTE: This is a grade 27, 225-day position that pays for experience up to a step 8.

Job Details

Position Type: FULL TIME

Salary: $64,527 to $78,988 Paid based on salary scale

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Applicant Account , Testing
• 1058 Fifth Avenue
• Jonesboro, Georgia 30236
• Phone: [phone]
• Email: [e-mail]