Head of Box Office & Guest Experience

ASM Global Group; Las Vegas (NV); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Legends Global in Las Vegas is seeking a Box Office Manager to lead Allegiant Stadium’s box office operations. You will supervise staff, optimize ticketing workflows, and coordinate with promoters, event managers, and Ticketmaster Host/Archtics teams.

The ideal candidate has 4+ years in supervisory box office roles at arenas or stadiums, strong cash handling and reconciliation skills, and deep knowledge of ADA ticketing rules.

Qualifikationen

• Bachelor's degree in business, Sports Management, Hospitality, Accounting, or a related field.
• Minimum four (4) years of supervisory experience in an arena, stadium, or other live entertainment venue, leading ticketing staff.
• Demonstrated experience using Ticketmaster Host and Archtics ticketing systems required.
• Strong knowledge of ticketing operations, financial reconciliation, event settlements, inventory management, and cash handling procedures.
• Experience collaborating with promoters, touring personnel, sports organizations, and venue leadership in a live event environment.
• Working knowledge of ADA ticketing regulations and industry best practices.
• Demonstrates professionalism, dependability, sound judgment, and the ability to thrive in a fast-paced, high-volume environment.

Aufgaben

• Manage event builds, upsell opportunities, and seating/pricing configurations, in coordination with the promoter, event manager, and Ticketing Management Team.
• Collaborate with promoters, talent buyers, and venue partners by providing information and assistance promptly and accurately.
• Communicate with Ticketmaster regarding events and necessary programming.
• Hire, develop, and evaluate box office team members while fostering a culture of accountability and exceptional guest service.
• Staff the box office by setting the monthly schedule in accordance with the event calendar.
• Track attendance and address attendance issues with employees directly.
• Discuss performance issues with employees and escalated to Human Resources as needed.
• Use customer service skills, diplomacy, and good judgement to resolve any escalated customer service issues such as counterfeit tickets, refunds, reprints, etc.

Ausbildung

Bachelor's degree in business, Sports Management, Hospitality, Accounting, or related field

Tools

Ticketmaster Host

Archtics

Jobbeschreibung

Legends Global in Las Vegas is seeking a Box Office Manager to lead Allegiant Stadium’s box office operations. You will supervise staff, optimize ticketing workflows, and coordinate with promoters, event managers, and Ticketmaster Host/Archtics teams.

The ideal candidate has 4+ years in supervisory box office roles at arenas or stadiums, strong cash handling and reconciliation skills, and deep knowledge of ADA ticketing rules.