Area Supervisor: Lead Store Ops & Guest Experience

Ross Stores; Markham (IL); On-site; USD 47,279,000 - 55,875,000; Full time

Benefits offered by this job

Health insurance

Employee discount

401K plan

Paid holidays

Job summary

Ross Stores is seeking an Area Supervisor to oversee a specific store area and overall store operations as the Manager on Duty. You will open/close, supervise staff, ensure clean and attractive presentation, and support daily merchandising and loss prevention.

Strong leadership, safety awareness, and customer-service focus are essential. The role requires supervising front-end operations, training cashiers, and ensuring compliance with company standards.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store and supervise Associates as Manager on Duty.
• Ensure merchandise is presented and the store is clean and well stocked.
• Execute and supervise operational processes as needed.
• Maintain a safe, secure shopping environment and address unsafe conditions.
• Train and coach Associates on cash registers and Front End procedures.
• Oversee payroll administration, scheduling, and basic administrative duties.

Skills

Verbal communication

English fluency

Customer service

Supervisory experience

POS knowledge

Mathematical skills

Tools

POS systems

Job description

Ross Stores is seeking an Area Supervisor to oversee a specific store area and overall store operations as the Manager on Duty. You will open/close, supervise staff, ensure clean and attractive presentation, and support daily merchandising and loss prevention.

Strong leadership, safety awareness, and customer-service focus are essential. The role requires supervising front-end operations, training cashiers, and ensuring compliance with company standards.