Area Supervisor: Lead Store Ops & Customer Experience

Ross Stores, Inc.; Rockford (IL); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Associate Discount

401K

Health Insurance

Employee Stock Purchase Program

Job summary

Ross Stores, Inc. in Rockford, IL is seeking an Area Supervisor to lead a specific store area and supervise associates, including opening/closing the store and ensuring a friendly, well-merchandised shopping environment.

You will support safety, loss prevention and front-end operations, while coaching staff to meet company standards and deliver excellent customer service. The role requires evening/weekend availability and strong communication skills.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Maintains a safe and secure shopping environment.
• Ensures store operates smoothly and efficiently under supervision.
• Trains and coaches associates on front end procedures and cash handling.
• Oversees merchandising, stockroom organization, and loss prevention.
• Manages payroll-related duties and scheduling as assigned by Store Manager.

Skills

Excellent verbal communication skills

Fluency in English

Customer service experience

Supervisory experience

POS familiarity

Basic math

Evenings and weekends availability

Job description

Ross Stores, Inc. in Rockford, IL is seeking an Area Supervisor to lead a specific store area and supervise associates, including opening/closing the store and ensuring a friendly, well-merchandised shopping environment.

You will support safety, loss prevention and front-end operations, while coaching staff to meet company standards and deliver excellent customer service. The role requires evening/weekend availability and strong communication skills.