Area Operations Leader: 5+ Stores & Growth

Blank Street, Inc.; Philadelphia (Philadelphia County); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health plan options

Paid annual leave (15 days)

Parental leave

Regulars program (exclusive perks)

Team social outings

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking an Operations Manager to lead 5+ stores within a market, developing GMs and shaping a high-performing hospitality culture. You’ll own the area P&L, plan labor, and drive cross-store initiatives to improve profitability and guest experience.

You will recruit and coach GMs, build a talent pipeline, and ensure consistent standards across stores. The role requires travel between stores and a strong vision for scalable operations.

Qualifications

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations (3-10) and developing the managers who run them.
• Passionate about hospitality: you love creating exceptional customer and employee experiences, and care about setting the bar high in every store you’ve managed.
• Commercial thinker: you have strong operational and financial judgment. You read the data (P&L, KPI dashboards) and know what to do next.
• People leader: you have developed managers in the past and are able to hire an A* team, coach, make decisions and lead through change.
• Strategic planner: you know how to plan a quarter ahead and how to turn priorities into plans your GMs can act on.
• Excellent communicator: you know how to cut through the noise and are sharp in writing (Slack, Notion, email) and confident in speech (area meetings, workshops).

Responsibilities

• Be Our Ultimate Hospitality Leader: coach GMs to build systems, behaviors and processes that uphold high hospitality standards.
• Hold the bar: monitor standards via store visits and data, holding GMs to close gaps fast.
• Jump in where it counts: help turn around underperforming stores and launch new ones.
• Plan for demand: translate HQ forecasts into store-by-store plans and keep GMs informed.
• Build the labor plan: set quarterly headcount targets and coach GMs to staff accordingly.
• Calibrate inventory: align inventory with forecast demand and set guardrails to avoid overstock.

Skills

Leadership

Operations mgmt

P&L management

Hiring

People development

Communication

Strategic planning

Job description

Blank Street, Inc. is seeking an Operations Manager to lead 5+ stores within a market, developing GMs and shaping a high-performing hospitality culture. You’ll own the area P&L, plan labor, and drive cross-store initiatives to improve profitability and guest experience.

You will recruit and coach GMs, build a talent pipeline, and ensure consistent standards across stores. The role requires travel between stores and a strong vision for scalable operations.