Area Customer Service Coordinator - Field Ops Onsite

Ricoh Americas Corporation; Denver (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401K with company match

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh Americas Corporation is hiring an Area Customer Service Coordinator in Denver, CO. The role supports on-site service delivery across multiple client locations, including mail/print, hospitality, front desk, shipping, and courier coordination.

You will travel regionally, collaborate with leadership to optimize processes, and assist with new account implementations. Expect a customer-centric, proactive professional who can respond to diverse client needs, maintain professional standards, and

Qualifications

• High school diploma with at least 12 months of relevant work experience.
• Willingness to travel within a 40–50 mile radius.
• Shifts are 7am–7pm with possible overtime including weekends depending on location.
• Must maintain a valid driver’s license and automobile insurance.
• Data-driven and customer-centric mindset.
• Physical ability to lift up to 50 lbs.

Responsibilities

• Provide coverage across multiple customer sites, ensuring high-quality service delivery and operational support.
• Deliver on-site business services including mail/print, hospitality, reception, shipping/receiving, courier coordination, and printer fleet management.
• Travel locally to client locations as needed to support operations.
• Collaborate with management to improve processes using data-driven insights.
• Assist in implementing new customer accounts and service expansions with Field Implementation Managers.
• Maintain a service-first mindset and deliver exceptional customer interactions.
• Take on new challenges and demonstrate accountability while delivering high-quality service.

Skills

Customer service

Communication skills

Data-driven

Problem solving

Travel readiness

Vehicle required

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh Americas Corporation is hiring an Area Customer Service Coordinator in Denver, CO. The role supports on-site service delivery across multiple client locations, including mail/print, hospitality, front desk, shipping, and courier coordination.

You will travel regionally, collaborate with leadership to optimize processes, and assist with new account implementations. Expect a customer-centric, proactive professional who can respond to diverse client needs, maintain professional standards, and