Arbitration Case Specialist - Hybrid Role

American Arbitration Association - AAA; New York (NY); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Student loan repayment

403(b) retirement plan with company匹

Pet insurance discounts

Paid time off

Job summary

The American Arbitration Association (AAA) is seeking a Case Administrator to manage arbitration and mediation cases from New York, NY and surrounding offices. This full-time hybrid role focuses on case administration, scheduling, correspondence with parties and attorneys, and billing using PRISM.

Ideal candidates have an Associate's degree and at least three years in customer service or legal support, with strong written and verbal communication and proficiency in Excel.

Qualifications

• Associate's degree or equivalent experience in business or related field.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication; able to interact with diverse stakeholders.
• Proficient in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and new technologies, including AI-related tools.
• Excellent attention to detail and time management; able to handle sensitive information with discretion.

Responsibilities

• Manage arbitration and mediation cases across various industries.
• Handle day-to-day case administration through PRISM; schedule, document, and bill.
• Correspond with parties, attorneys, and neutrals; ensure accurate data entry and reporting.

Skills

Customer service

Case administration

Written and verbal communication

Attention to detail

Time management

Discretion

AI tools familiarity

Education

Associate's degree in business or related field

Tools

PRISM case management system

Microsoft Excel

Job description

The American Arbitration Association (AAA) is seeking a Case Administrator to manage arbitration and mediation cases from New York, NY and surrounding offices. This full-time hybrid role focuses on case administration, scheduling, correspondence with parties and attorneys, and billing using PRISM.

Ideal candidates have an Associate's degree and at least three years in customer service or legal support, with strong written and verbal communication and proficiency in Excel.