Arbitration Case Administrator — Legal Admin & Support (Hybrid)

ADR; Fresno (CA); Hybrid; USD 49,000 - 65,000; Full time

Job summary

ADR is seeking a Case Administrator (Legal Services/Administrative Support) to provide essential support for arbitration and mediation cases. The role includes scheduling, communications with parties and panelists, and managing case files in PRISM, while upholding confidentiality and data privacy policies.

Responsibilities include applying fee schedules, assisting in conference calls, and ensuring timely, courteous responses to client inquiries.

Qualifications

• Associate's degree required; 3 years of relevant experience (customer service, case administration, legal environment) or equivalent combination.
• Familiarity with arbitration/mediation processes preferred.
• Excellent communication and organizational skills.

Responsibilities

• Manage assigned arbitration and mediation cases; communicate with parties, representatives, and panelists by phone, email, video, and letter.
• Schedule hearings and perform other administrative tasks.
• Maintain case files and documentation in the online system (PRISM); ensure confidentiality and data security.
• Provide insights to management on case management issues and solutions.

Skills

Customer service

Case administration

Legal environment

Education

Associate's degree in business or related discipline

Tools

PRISM

Job description

ADR is seeking a Case Administrator (Legal Services/Administrative Support) to provide essential support for arbitration and mediation cases. The role includes scheduling, communications with parties and panelists, and managing case files in PRISM, while upholding confidentiality and data privacy policies.

Responsibilities include applying fee schedules, assisting in conference calls, and ensuring timely, courteous responses to client inquiries.