Hybrid Case Administrator – Arbitration & Data Management

American-Arbitration-Association; Dallas (TX); Hybrid; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Orthodontia

Vision coverage

Student loan repayment

403(b) retirement plan

Pet insurance

Paid time off

Job summary

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases. You will handle day-to-day case administration through our PRISM system and coordinate with parties, attorneys, and neutrals.

This hybrid role requires strong communication, experience in customer service or legal support, and proficiency with Microsoft Office. Eligible employees receive comprehensive benefits and opportunities for professional development.

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, especially Excel, and web-based systems.
• Ability to handle sensitive information with discretion and time management.

Responsibilities

• Manage arbitration and mediation cases through our PRISM case management system.
• Correspond with parties, attorneys, and neutrals to coordinate proceedings.
• Ensure accurate scheduling, documentation, and billing for case activities.
• Support day-to-day operations across a wide range of industries.

Skills

Written communication

Verbal communication

Attention to detail

Time management

Discretion with sensitive information

Education

Associate's degree in business or related field

Tools

Microsoft Office

Excel

PRISM

Job description

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases. You will handle day-to-day case administration through our PRISM system and coordinate with parties, attorneys, and neutrals.

This hybrid role requires strong communication, experience in customer service or legal support, and proficiency with Microsoft Office. Eligible employees receive comprehensive benefits and opportunities for professional development.