Remote Arbitration Case Administrator

American Arbitration Association; Dallas (TX); À distance; USD 52 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical, dental, orthodontia, and vis­

Student loan repayment program

403(b) retirement plan with company 1:

Discounted pet insurance

Generous paid time off

Résumé du poste

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our PRISM system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This remote-friendly role is ideal for professionals with a background in customer service or legal support who are adept at using technology to manage case data and

Qualifications

• Associate's degree in business or related field or equivalent
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

Responsabilités

• Handle day-to-day case administration through PRISM
• Correspond with parties, attorneys, and neutrals
• Ensure accurate scheduling, documentation, and billing processes
• Maintain confidentiality and data integrity

Connaissances

Communication skills

Attention to detail

Time management

Discretion with sensitive information

Adaptability to new technologies

Formation

Associate's degree in business or related field

Outils

Microsoft Office (Excel pivot tables, formulas)

PRISM case management system

Description du poste

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our PRISM system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This remote-friendly role is ideal for professionals with a background in customer service or legal support who are adept at using technology to manage case data and