AR Specialist — Cash Flow & Collections

Encore Fire Protection; Middletown (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Purpose-driven work environment

Swag program

People-focused culture

Tools for success

Health coverage

401(k) with company match

Life insurance

Job summary

Encore Fire Protection is hiring an Accounts Receivable Specialist for our Middletown, CT office. This hands-on role supports daily AR operations across our service business, coordinating with Operations, Service, and Account Management to keep invoicing and collections on track.

You will learn our systems (Sage, ServiceTrade, Esker) and play a key role from day one in cash flow management, aging reporting, and customer communications. A proactive, detail-oriented team player thrives here.

Qualifications

• 1–3 years of experience in Accounts Receivable or related accounting role.
• Understanding of accounting principles and ability to analyze financial data.
• Excellent written and verbal communication and cross-team collaboration.
• Proficiency in Microsoft Excel and multiple AR systems.
• Highly organized, detail-oriented, able to manage competing priorities.
• Proactive mindset and curiosity to learn new processes and tools.
• Team-first attitude and interest in growth within the company.

Responsibilities

• Manage a portfolio of customer accounts and maintain aging reports with proactive follow-up.
• Partner with Operations, Account Management, and Service to resolve billing issues quickly.
• Identify and upgrade uncollectable balances and draft demand letters or write-offs.
• Analyze payment trends to support collections strategy and reduce DSO.
• Support process improvements, including automation and reporting enhancements.
• Handle inquiries and assist with special projects for the AR team.
• Approach challenges with curiosity, collaboration and solution-first mindset.

Skills

Accounts Receivable

Collections

Analytical skills

Microsoft Excel

Communication

Team collaboration

Detail-oriented

Proactive mindset

Education

Bachelor's degree in Accounting/Finance/Business

Tools

Sage

ServiceTrade

Esker

Excel

Job description

Encore Fire Protection is hiring an Accounts Receivable Specialist for our Middletown, CT office. This hands-on role supports daily AR operations across our service business, coordinating with Operations, Service, and Account Management to keep invoicing and collections on track.

You will learn our systems (Sage, ServiceTrade, Esker) and play a key role from day one in cash flow management, aging reporting, and customer communications. A proactive, detail-oriented team player thrives here.