AR & Collections Specialist - Construction & Restoration

IICRC; Johnson City (TN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Advancement Opportunities

Training & development

Supportive Team Environment

Long-Term Career Growth

Job summary

Rainbow Restoration is seeking an Accounts Receivable & Collections Specialist to help ensure completed projects are properly billed and payments collected. You will work with project managers, customers, and insurance professionals to move invoices from completion to payment.

The role emphasizes accuracy, organization, and timely communication to keep cash flow healthy and projects on track. Prior experience in construction/restoration or insurance claims is a strong plus.

Qualifications

• Experience in AR, Collections, Billing, Construction Administration, Restoration, Insurance Claims, or Office Management.
• Strong attention to detail and organizational skills.
• Professional phone and email communication.
• Confidence speaking with customers, insurance adjusters, vendors, and Project Managers.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable learning new software and technology.
• Experience with Xactimate, QuickBooks, Microsoft Office, or CRM software is a plus.

Responsibilities

• Review estimates, invoices, and supporting documentation for accuracy.
• Assist Project Managers with billing, invoicing, and project closeout.
• Follow up with insurance adjusters, agents, customers, mortgage companies, and commercial clients regarding outstanding invoices.
• Monitor Accounts Receivable aging and proactively resolve unpaid balances.
• Communicate professionally regarding payment status, documentation, and billing questions.
• Work within Xactimate and other company software to review estimates and invoices.
• Coordinate with Project Managers to resolve discrepancies before invoices are submitted.
• Track collections, payment status, and customer communications.
• Maintain organized digital files and accurate documentation.
• Help improve cash flow by ensuring payments are collected accurately and efficiently.

Skills

Accounts Receivable

Collections

Billing

Construction Administration

Restoration

Insurance Claims

Office Management

Tools

Xactimate

QuickBooks

Microsoft Office

CRM software

Job description

Rainbow Restoration is seeking an Accounts Receivable & Collections Specialist to help ensure completed projects are properly billed and payments collected. You will work with project managers, customers, and insurance professionals to move invoices from completion to payment.

The role emphasizes accuracy, organization, and timely communication to keep cash flow healthy and projects on track. Prior experience in construction/restoration or insurance claims is a strong plus.