Collections Specialist

United Property Restoration Services; Middlefield (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement matching program

Paid time off

Referral program

Cell phone allowance

Job summary

United Property Restoration Services is seeking a results-driven Collections Specialist to manage cash-flow recovery for restoration projects, from invoicing to final payment. The role includes handling multi-party checks, mortgage escrows, and insurance carrier escalations to secure timely approvals.

You will monitor AR aging in PSA Proven Jobs, resolve billing discrepancies, negotiate payment plans with property owners, and reconcile payments across ACH, checks, wires, and cards while

Qualifications

• 2–4 years of AR/collections experience in restoration/construction.
• Proficient with PSA (Proven Jobs) and Xactimate billing layouts.
• Strong communication skills to handle distressed owners and insurers.

Responsibilities

• Monitor AR aging in PSA and target overdue accounts.
• Escalate with insurance adjusters to secure approvals and resolve billing discrepancies.
• Coordinate mortgage escrow and loss draft follow-ups with owners.
• Negotiate payments and deductible arrangements.
• Review estimates, change orders, and certificates of completion to clear hurdles.
• Process invoicing and reconcile payments across multiple channels.

Skills

AR collections

Cash flow management

Negotiation

Communication

Relationship building

Tools

PSA (Proven Jobs)

Xactimate

Job description

We are an established and growing restoration general contractor that specializes in rebuilding and restoring residential buildings after a flood, fire, or other natural disaster. We are seeking a results-driven Collections Specialist with specific experience navigating the construction restoration, mitigation, and insurance repair industry. In this role, your primary focus will be proactive cash-flow recovery. You will manage the lifecycle of a restoration project from initial invoice generation through final payment. This includes navigating multi-party checks, mortgage company escrows, Xactimate invoice disputes, and insurance adjuster approvals.

The ideal candidate understands how to track project timelines using PSA (Proven Jobs) to protect company revenue while maintaining firm, professional relationships with property owners, commercial clients, and insurance adjusters.

Core Collections & AR Responsibilities

• PSA (Proven Jobs) Ledger Management: Actively monitor AR aging schedules within PSA (Proven Jobs) to identify and target overdue accounts from water mitigation, mold remediation, fire damage, and reconstruction projects.
• Insurance Carrier Direct Escalations: Contact insurance adjusters and third-party administrators (TPAs) to secure job approvals, track claim payout statuses, and resolve structural vs. mitigation billing discrepancies.
• Mortgage Escrow Processing: Routinely follow up on multi-party insurance checks. Coordinate directly with property owners and mortgage loss draft departments to expedite inspection approvals and endorsements.
• Payment Negotiation & Structuring: Negotiate payment arrangements and deductible collections with property owners facing out-of-pocket costs.
• Dispute Resolution: Review damage estimates, change orders, and certificates of completion alongside project managers within PSA (Proven Jobs) to quickly clear payment hurdles.
• Invoicing & Reconciliation: Process accurate job invoicing and reconcile incoming ACH, check, wire, and credit card payments against open projects.

Industry-Specific Qualifications

• Experience: Minimum 2-4 years of experience in Accounts Receivable and collections specifically within restoration, mitigation, or restoration-focused construction.
• Software Expertise: Hands-on experience navigating PSA (Proven Jobs) is highly preferred. Familiarity with Xactimate billing layouts is a strong plus.
• Insurance Claims Knowledge: Working knowledge of the restoration claims process, including how structural and contents mitigation claims are approved and paid by major carriers.
• Communication Style: Exceptional verbal and written communication skills to navigate delicate situations with stressed property owners while maintaining strict corporate collection targets.

Compensation:

Competitive base salary, health insurance, retirement matching program, holiday and paid time off, referral program, cell phone allowance, and opportunities for career advancement.