Accounts Receivable/Collections Specialist

ServiceMaster Restore 9669 - Irvine; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Job summary

ServiceMaster Restore 9669 - Irvine is seeking an Accounts Receivable / Collections Specialist to ensure timely collection of receivables and maintain clean aging reports. The role combines customer communication, documentation accuracy, and escalation management to support cash-flow stability.

The successful candidate will be organized, assertive, detail-driven, and comfortable owning an audit-safe AR workflow within a full-time, on-site capacity.

Qualifications

• 2+ years experience in AR, collections, or related finance roles.
• Strong communication, clear and professional.
• High attention to detail with multi-account management.
• Proficiency with Excel and AR systems (ERP/CRM).
• Ability to maintain audit-ready records and timelines.

Responsibilities

• Maintain AR aging reports and ensure balances are current.
• Post payments, reconcile accounts, verify invoice accuracy.
• Track missing paperwork and billing dependencies.
• Coordinate with project teams to resolve discrepancies.
• Prepare weekly AR summaries and cash-flow projections.

Skills

Accounts Receivable

Collections

Excel

Communication

Attention to detail

Billing

Tools

ERP Systems

CRM

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development

Accounts Receivable / Collections Specialist

Full‑Time On‑Site Administrative & Finance

Position Summary

The Accounts Receivable / Collections Specialist is responsible for ensuring timely, accurate collection of outstanding receivables, maintaining clean aging reports, and supporting cash‑flow stability. This role combines customer communication, documentation accuracy, and escalation management. The ideal candidate is organized, assertive, detail‑driven, and comfortable owning a predictable, audit‑safe AR workflow.

Key Responsibilities

Accounts Receivable

• Maintain accurate AR aging reports and ensure all balances are current and properly categorized.
• Post payments, reconcile customer accounts, and verify invoice accuracy.
• Track missing paperwork, incomplete billing packets, and job‑status dependencies that affect invoicing.
• Coordinate with internal teams (Coordinators, Estimators, Project Managers) to resolve billing discrepancies.
• Prepare weekly AR summaries, cash‑flow projections, and status updates for leadership.

Collections

• Conduct proactive outreach (phone, email) to customers with overdue balances.
• Document all communication in a consistent, timestamped format.
• Secure payment commitments and follow up until resolution.
• Identify accounts requiring escalation (legal, lien, small claims, or executive review).
• Maintain a professional, firm, and customer‑service‑oriented approach during all interactions.

Documentation & Compliance

• Ensure all AR and collections actions are logged in the company’s systems.
• Maintain audit‑ready records for every account, including communication history and supporting documents.
• Follow company policies for credit holds, payment plans, and escalation thresholds.
• Support month‑end close with reconciliations and AR reporting.

Required Skills & Qualifications

• 2+ years experience in Accounts Receivable, Collections, or related finance roles.
• Strong communication skills—clear, concise, and professional.
• High attention to detail with the ability to manage multiple accounts simultaneously.
• Proficiency with Excel and AR systems (ERP, CRM, or industry‑specific platforms).
• Ability to remain calm, assertive, and solutions‑focused with customers.
• Strong follow‑through and ownership of tasks from start to finish.

Preferred Qualifications

• Experience in restoration, construction, insurance billing, or service‑based industries.
• Familiarity with lien rights, payment schedules, and insurance carrier billing processes.
• Ability to read job files and understand job‑status dependencies that affect invoicing.