Accounts Receivable & Collections Specialist

IICRC

Johnson City (TN)

Hybrid

USD 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Paid Holidays

Paid Time Off

Advancement Opportunities

Training & development

Supportive Team Environment

Long-Term Career Growth

Job summary

Rainbow Restoration is seeking an Accounts Receivable & Collections Specialist to help ensure completed projects are properly billed and payments collected. You will work with project managers, customers, and insurance professionals to move invoices from completion to payment.

The role emphasizes accuracy, organization, and timely communication to keep cash flow healthy and projects on track. Prior experience in construction/restoration or insurance claims is a strong plus.

Qualifications

Experience in AR, Collections, Billing, Construction Administration, Restoration, Insurance Claims, or Office Management.
Strong attention to detail and organizational skills.
Professional phone and email communication.
Confidence speaking with customers, insurance adjusters, vendors, and Project Managers.
Ability to multitask and prioritize in a fast-paced environment.
Comfortable learning new software and technology.
Experience with Xactimate, QuickBooks, Microsoft Office, or CRM software is a plus.

Responsibilities

Review estimates, invoices, and supporting documentation for accuracy.
Assist Project Managers with billing, invoicing, and project closeout.
Follow up with insurance adjusters, agents, customers, mortgage companies, and commercial clients regarding outstanding invoices.
Monitor Accounts Receivable aging and proactively resolve unpaid balances.
Communicate professionally regarding payment status, documentation, and billing questions.
Work within Xactimate and other company software to review estimates and invoices.
Coordinate with Project Managers to resolve discrepancies before invoices are submitted.
Track collections, payment status, and customer communications.
Maintain organized digital files and accurate documentation.
Help improve cash flow by ensuring payments are collected accurately and efficiently.

Skills

Accounts Receivable

Collections

Billing

Construction Administration

Restoration

Insurance Claims

Office Management

Tools

Xactimate

QuickBooks

Microsoft Office

CRM software

Job description

Benefits

Paid Holiday's
Opportunity for advancement
Paid time off
Training & development

Accounts Receivable & Collections Specialist (Insurance Restoration & Construction)

Tri-Cities, TN | Johnson City | Kingsport | Bristol

Full-Time

Competitive Pay Based on Experience

Help Keep Our Business Moving One Invoice at a Time.

Do you enjoy bringing order to complex situations?

Are you someone who thrives on organization, accuracy, and seeing projects through to completion?

Can you confidently communicate with insurance adjusters, customers, Project Managers, and vendors while ensuring invoices are accurate and payments are collected efficiently?

If so, Rainbow Restoration of the Tri-Cities is looking for an Accounts Receivable & Collections Specialist to become an essential part of our growing team.

This isn't a traditional collections position.

You'll work alongside our Project Managers, Office Manager, customers, insurance professionals, and leadership team to ensure estimates, invoices, documentation, collections, and payments move efficiently from project completion to payment.

Your work directly impacts the health and growth of our company.

About Rainbow Restoration

Rainbow Restoration helps homeowners and businesses recover after water, fire, smoke, storm, and property damage.

We don't just restore buildings we restore peace of mind.

Everything we do is guided by our Core Values:

Respect Integrity Loyalty Love Passion Excellence Engagement Joyfulness Effectiveness Thankfulness Growth Adaptability

We're looking for someone who doesn't simply fit our culture but helps strengthen it.

What You’ll Do

As our Accounts Receivable & Collections Specialist, you'll help ensure every completed project turns into a properly documented, accurately billed, and promptly collected payment.

Your responsibilities will include:

Review estimates, invoices, and supporting documentation for accuracy
Assist Project Managers with billing, invoicing, and project closeout
Follow up with insurance adjusters, agents, customers, mortgage companies, and commercial clients regarding outstanding invoices
Monitor Accounts Receivable aging and proactively resolve unpaid balances
Communicate professionally regarding payment status, documentation, and billing questions
Work within Xactimate and other company software to review estimates and invoices
Coordinate with Project Managers to resolve discrepancies before invoices are submitted
Track collections, payment status, and customer communications
Maintain organized digital files and accurate documentation
Help improve cash flow by ensuring payments are collected accurately and efficiently

What We’re Looking For

Experience in Accounts Receivable, Collections, Billing, Construction Administration, Restoration, Insurance Claims, or Office Management
Strong attention to detail and organizational skills
Professional phone and email communication
Confidence speaking with customers, insurance adjusters, vendors, and Project Managers
Ability to multitask and prioritize in a fast-paced environment
Comfortable learning new software and technology
Experience with Xactimate, QuickBooks, Microsoft Office, or CRM software is a plus

Construction, restoration, or insurance experience is highly preferred—but we'll train someone with the right attitude, work ethic, and willingness to learn.

You’ll Thrive Here If You…