Collections Specialist

United Cleaning & Restoration LLC; Middlefield (CT); On-site; USD 50,000 - 75,000; Full time

Job summary

United Cleaning & Restoration LLC in Middlefield, CT seeks a Collections Specialist to drive proactive cash-flow recovery across restoration projects. You will manage AR, negotiate payments, and resolve billing with insurers and mortgage escrows, partnering with project managers and owners to protect revenue.

Strong communication and familiarity with PSA and Xactimate are required. Join a growing GC focused on disaster restoration where accuracy and client relations matter as you help close

Qualifications

• Minimum 2–4 years of AR and collections experience within restoration/construction.
• Experience with PSA Proven Jobs is preferred; Xactimate knowledge is a plus.
• Knowledge of restoration claims process with major carriers.
• Strong verbal and written communication skills to navigate sensitive situations while meeting targets.

Responsibilities

• PSA ledger management: monitor AR aging within PSA to identify overdue accounts.
• Insurance carrier escalations: contact adjusters/TPAs to secure approvals and resolve billing discrepancies.
• Mortgage escrow processing: coordinate with owners and lenders to expedite endorsements.
• Payment negotiation: arrange payment plans and deductible collections with owners.
• Dispute resolution: review estimates/change orders with PMs to clear hurdles.
• Invoicing & reconciliation: process accurate invoicing and reconcile payments against open projects.

Skills

AR & Collections

PSA (Proven Jobs)

Negotiation

Communication

Education

Bachelor's degree preferred

Tools

Xactimate

Excel

Job description

We are an established and growing restoration general contractor that specializes in rebuilding and restoring residential buildings after a flood, fire, or other natural disaster. We are seeking a results-driven Collections Specialist with specific experience navigating the construction restoration, mitigation, and insurance repair industry. In this role, your primary focus will be proactive cash-flow recovery. You will manage the lifecycle of a restoration project from initial invoice generation through final payment. This includes navigating multi-party checks, mortgage company escrows, Xactimate invoice disputes, and insurance adjuster approvals.

The ideal candidate understands how to track project timelines using PSA (Proven Jobs) to protect company revenue while maintaining firm, professional relationships with property owners, commercial clients, and insurance adjusters.

Core Collections & AR Responsibilities:

• PSA (Proven Jobs) Ledger Management: Actively monitor AR aging schedules within PSA (Proven Jobs) to identify and target overdue accounts from water mitigation, mold remediation, fire damage, and reconstruction projects.
• Insurance Carrier Direct Escalations: Contact insurance adjusters and third-party administrators (TPAs) to secure job approvals, track claim payout statuses, and resolve structural vs. mitigation billing discrepancies.
• Mortgage Escrow Processing: Routinely follow up on multi-party insurance checks. Coordinate directly with property owners and mortgage loss draft departments to expedite inspection approvals and endorsements.
• Payment Negotiation & Structuring: Negotiate payment arrangements and deductible collections with property owners facing out-of-pocket costs.
• Dispute Resolution: Review damage estimates, change orders, and certificates of completion alongside project managers within PSA (Proven Jobs) to quickly clear payment hurdles.
• Invoicing & Reconciliation: Process accurate job invoicing and reconcile incoming ACH, check, wire, and credit card payments against open projects.

Industry-Specific Qualifications:

• Experience: Minimum 2–4 years of experience in Accounts Receivable and collections specifically within restoration, mitigation, or restoration-focused construction.
• Software Expertise: Hands-on experience navigating PSA (Proven Jobs) is highly preferred. Familiarity with Xactimate billing layouts is a strong plus.
• Insurance Claims Knowledge: Working knowledge of the restoration claims process, including how structural and contents mitigation claims are approved and paid by major carriers.
• Communication Style: Exceptional verbal and written communication skills to navigate delicate situations with stressed property owners while maintaining strict corporate collection targets.

Compensation:

Competitive base salary, health insurance, retirement matching program, holiday and paid time off, referral program, cell phone allowance, and opportunities for career advancement.