Appointment Scheduler - Summit Medical Group Physical Therapy Corporate Office

SMG Brand; Knoxville (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

Summit Medical Group is seeking an Appointment Scheduler for its Knoxville, TN location. This full-time, on-site role operates 8:00am to 4:30pm and focuses on answering calls, scheduling, and patient communications.

The ideal candidate will have a High School Diploma and prefer at least one year in a medical office setting. Responsibilities include handling phone calls, updating records, coordinating appointments, and supporting front-office tasks while maintaining confidentiality and

Qualifications

• Experience in a medical office setting preferred but not required.
• Strong phone and customer service skills are essential.
• Ability to maintain confidentiality and follow office policies.

Responsibilities

• Answer incoming calls promptly and courteously.
• Direct callers to appropriate areas and extensions.
• Record messages accurately and gather required information.
• Screen calls, take messages, and provide appropriate information.
• Verify and update patient information in the records/database.
• Maintain the scheduling system and follow office policies.
• Place outbound calls for appointment confirmations and referrals.
• Communicate general clinic information and coordinate with team.
• Handle emergency calls per procedure and protocol.
• Prepare next day paperwork and keep work area organized.
• Assist with charge entry or coding issues as needed.
• Support additional general office tasks and attend meetings.

Skills

Appointment scheduling

Front desk

Phone etiquette

Medical office

Education

High School Diploma

Job description

Appointment Scheduler - Summit Medical Group Physical Therapy Corporate Office

Job Category: Front Office

Requisition Number: APPOI002588

• Posted : October 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Knoxville, TN 37909, USA

Description

Summit Medical Group Physical Therapy Corporate Office is seeking an Appointment Schedulerto join their practice.This is a full time opportunity working8:00am - 4:30pm.

Examples of Duties (List does not include all duties assigned)

• Answers incoming phone calls in a prompt, courteous and helpful manner.
• Directs all calls to appropriate areas and / or extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Answer and screen calls, take messages, and provide appropriate information to phone callers.
• Verifies and updates necessary information in the medical records / database.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
• Communicates general clinic information, when appropriate.
• Responds to emergency calls according to established procedure and sound judgment.
• Uses paging system according to procedure.
• Responsible for communicating telephone system inefficiencies or repair needs.
• Responsible for preparing next day paperwork.
• Maintains work area in a neat and orderly manner.
• Assists with charge entry, and /or coding issues.
• Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.
• Assists with other general office functions, such as mail processing, as requested.
• Attends meetings as required.
• Maintains strictest confidentiality both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the
  implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work as assigned.

Education

High School Diploma required.

Experience

One year of experience in a medical office setting is preferred but not required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.