Appointment Scheduler - Summit Medical Group Physical Therapy Corporate Office

Summit-Medical-Group,-P.l.l.c.; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Medical Group in Knoxville, TN, is seeking an Appointment Scheduler to join their Physical Therapy Corporate Office. This full-time, on-site role runs 8:00am–4:30pm, providing front-office support and patient scheduling for the clinic.

The ideal candidate will have excellent phone etiquette, accurately record messages, update patient information, and maintain scheduling systems in line with office policies. One year in a medical office is preferred but not required.

Qualifications

• High School Diploma required.
• One year of experience in a medical office setting preferred but not required.

Responsibilities

• Answers incoming phone calls promptly and courteously.
• Directs calls to appropriate areas and/or extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Answer and screen calls, take messages, and provide appropriate information to phone callers.
• Verifies and updates necessary information in the medical records/database.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles outgoing phone calls as appropriate (appointment confirmations, referral calls, pre-certs, etc.).
• Communicates general clinic information when appropriate.
• Responds to emergency calls according to established procedure and sound judgment.
• Maintains strict confidentiality and adheres to corporate compliance.

Education

High School Diploma

Job description

Appointment Scheduler - Summit Medical Group Physical Therapy Corporate Office

Job Category: Front Office

Requisition Number: APPOI002588

• Posted : October 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Knoxville, TN 37909, USA

Description

Summit Medical Group Physical Therapy Corporate Office is seeking an Appointment Schedulerto join their practice.This is a full time opportunity working8:00am - 4:30pm.

Examples of Duties (List does not include all duties assigned)

• Answers incoming phone calls in a prompt, courteous and helpful manner.
• Directs all calls to appropriate areas and / or extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Answer and screen calls, take messages, and provide appropriate information to phone callers.
• Verifies and updates necessary information in the medical records / database.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
• Communicates general clinic information, when appropriate.
• Responds to emergency calls according to established procedure and sound judgment.
• Uses paging system according to procedure.
• Responsible for communicating telephone system inefficiencies or repair needs.
• Responsible for preparing next day paperwork.
• Maintains work area in a neat and orderly manner.
• Assists with charge entry, and /or coding issues.
• Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.
• Assists with other general office functions, such as mail processing, as requested.
• Attends meetings as required.
• Maintains strictest confidentiality both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the
  implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work as assigned.

Education

High School Diploma required.

Experience

One year of experience in a medical office setting is preferred but not required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.