Appointment Scheduler - Summit Medical Group Physical Therapy Corporate Office

Summit Medical Group; Knoxville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Summit Medical Group Physical Therapy Corporate Office is seeking an Appointment Scheduler for a full-time daytime schedule (8:00am - 4:30pm) to support a busy clinic. The role involves greeting patients, screening calls, and coordinating scheduling across multiple departments.

The ideal candidate will have a High School Diploma and at least one year of medical office experience, with strong data entry and telephone etiquette.

Qualifications

• High School Diploma required.
• One year of medical office experience preferred.
• Excellent phone communication and data entry skills.

Responsibilities

• Answers incoming phone calls promptly and courteously.
• Directs calls to appropriate areas and extensions.
• Records messages accurately and prompts for necessary information.
• Screens calls, takes messages, and provides appropriate information.
• Verifies and updates patient information in records/database.
• Maintains computerized scheduling and follows scheduling policies.
• Makes outbound calls for confirmations, referrals, and pre-certs as needed.
• Communicates general clinic information to patients and callers.
• Responds to emergencies per protocol and uses the paging system accordingly.
• Notifies of telephone system issues and coordinates repairs as needed.
• Prepares next day paperwork and maintains a neat work area.
• Assists with charge entry or coding issues.
• Performs duties professionally with courtesy to patients and staff.
• Supports mail processing and other general office tasks as requested.
• Attends meetings as required and adheres to compliance policies.
• Participates in site quality improvement activities and performance measurement.
• Performs related work as assigned.

Skills

Phone etiquette

Scheduling

Customer service

Data entry

Medical office experience

Education

High School Diploma

Job description

Summit Medical Group Physical Therapy Corporate Office is seeking an Appointment Scheduler to join their practice. This is a full time opportunity working 8:00am - 4:30pm.

Examples of Duties (List does not include all duties assigned)

• Answers incoming phone calls in a prompt, courteous and helpful manner.
• Directs all calls to appropriate areas and / or extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Answer and screen calls, take messages, and provide appropriate information to phone callers.
• Verifies and updates necessary information in the medical records / database.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
• Communicates general clinic information, when appropriate.
• Responds to emergency calls according to established procedure and sound judgment.
• Uses paging system according to procedure.
• Responsible for communicating telephone system inefficiencies or repair needs.
• Responsible for preparing next day paperwork.
• Maintains work area in a neat and orderly manner.
• Assists with charge entry, and /or coding issues.
• Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.
• Assists with other general office functions, such as mail processing, as requested.
• Attends meetings as required.
• Maintains strictest confidentiality both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work as assigned.

Education

High School Diploma required.

Experience

One year of experience in a medical office setting is preferred but not required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.