Phone Operator - Summit Medical Group at Farragut

SMG Brand; Knoxville (TN); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Discounted health insurance

Résumé du poste

Summit Medical Group at Farragut is seeking a Phone Operator to answer incoming calls in a prompt, courteous and helpful manner. This is a full-time opportunity, Monday-Friday 8:00 am-5:00 pm.

Responsibilities include scheduling appointments, directing calls, and maintaining accurate messages and directories. Requires 1 year of medical office experience, knowledge of medical terminology, and proficiency with MS Office, Outlook, and EHR.

Qualifications

• Minimum 1 year experience in medical phone answering and appointment scheduling.
• Knowledge of medical terminology and basic computer skills.
• Proficiency with MS Office, Outlook, and EHR.

Responsabilités

• Answer incoming calls promptly and courteously.
• Schedule patient appointments using established procedures.
• Direct calls to appropriate areas and take messages with accuracy.
• Maintain telephone directory and update extensions.
• Assist with check-in/check-out and other general office tasks.
• Maintain strict confidentiality of information.

Connaissances

Phone handling

Medical terminology

Customer service

Communication

Formation

High School Diploma or equivalent

Outils

MS Office

Outlook

EHR

Description du poste

Phone Operator - Summit Medical Group at Farragut

Job Category: Front Office

Requisition Number: PHONE002596

Locations

Showing 1 location

Knoxville, TN 37934, USA

Description

Summit Medical Group at Farragut is seeking a Phone Operator to answer incoming calls in a prompt, courteous and helpful manner. This is a full time opportunity, Monday-Friday 8:00 am-5:00 pm

EXAMPLES OF DUTIES:(List does not include all duties assigned)

• Will also learn check in and check out positions
• Will work reschedules for certain Providers
• Directs all calls to appropriate areas/extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Scheduling of patient appointments using established procedures.
• Communicates general clinic information, when appropriate.
• Responds to emergency calls according to established procedure and sound judgment.
• Uses paging system according to procedure.
• Responsible for communicating telephone system inefficiencies or repair needs.
• Updates telephone directory and maintains accurate listing of all extensions.
• Assists with other general office functions, such as mail processing, as requested.
• Attends meetings as required.
• Maintains strictest confidentiality both internally and externally.
• Performs related work as assigned.

Experience:Minimum of one (1) years’ experience answering phones and scheduling appointments in a medical office/clinic setting required. Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR required. Ability to work effectively with physicians, patients, staff and the public.

Education:High School Diploma or equivalent required.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

• Employees receive a discounted monthly insurance premium if they actively participate in the wellness program.

Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.