Multi-Duty Receptionist - Summit Medical Group at Deane Hill Northshore

Summit-Medical-Group,-P.l.l.c.; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Life Insurance

401K

Job summary

Summit Medical Group in Knoxville, TN is hiring a Multi-Duty Receptionist for the Deane Hill Northshore location. This full-time, on-site role supports front desk operations, patient check-in, scheduling, and coordination with care teams.

The ideal candidate brings strong communication, attention to detail, and a team-first mindset. Education: High School Diploma or equivalent; one year in a medical office is preferred. Summit offers a comprehensive benefits package.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Prefer one year in a medical office setting.
• Healthcare environment experience is a plus; confidentiality and policy adherence required.

Responsibilities

• Answers phone calls professionally and assists caller needs.
• Greets patients and visitors promptly, courteously, and helpfully.
• Checks-in patients, updates information, performs registration and collects copays.
• Assists patients with ambulatory needs, stays customer service oriented.
• Schedules appointments, referrals, and pre-certifications.
• Files charts and coordinates lab work as requested.
• Sorts/delivers mail and medical records; maintains neat work area.
• Maintains confidentiality and participates in quality improvement activities.

Skills

Communication skills

Attention to detail

Time management

Organization

Active listening

Collaboration

Team player

Education

High School Diploma or equivalent

Job description

Multi-Duty Receptionist - Summit Medical Group at Deane Hill Northshore

Job Category: Front Office

Requisition Number: MULTI002601

• Posted : October 20, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Knoxville, TN 37922, USA

Description

Summit Medical Group at Deane Hill Northshore , a division of Summit Medical Group, is seeking an experienced Multi - Duty Receptionist to join their passionate, authentic, and growing team of professionals. This is a Full-time opportunity.

Schedule:

Monday - Friday 10:00 a.m. - 6:00 p.m.

We are team-driven, collaboration-minded, and all-in to provide the best patient care possible to the community we serve. "It's not my job" is a phrase you will not hear around here!

Responsibilities

List does not include all duties assigned

• Answers phone calls in a professional manner and assists caller's needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Full Benefits Package available including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more!

Ideal Team Player

• Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.
• Ability to build trust through active listening and collaboration, while being humble and people smart.
• Team-first mindset with a desire to help others and is motivated by pursuing excellence. Experience in healthcare preferred but not required.

Education & Experience

Education: High School Diploma, or equivalent, required.

Experience: Prefer one year experience in a medical office setting.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.