Phone Operator - Summit Medical Group at Farragut

Summit-Medical-Group,-P.l.l.c.; Knoxville (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Discounted insurance premium

Job summary

Summit Medical Group at Farragut seeks a friendly Phone Operator to answer incoming calls, schedule patient appointments, and direct callers to the right extensions in a busy medical office.

This full-time role, Monday–Friday, 8:00 am–5:00 pm, requires at least 1 year of phone-answering and appointment-scheduling experience in a medical setting, with knowledge of medical terminology and basic computer skills. Pre-employment drug testing and equal opportunity employer.

Qualifications

• Minimum 1 year of experience answering phones and scheduling appointments in a medical office/clinic.
• Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR.
• Ability to work effectively with physicians, patients, staff and the public.

Responsibilities

• Answer incoming calls promptly and courteously.
• Schedule patient appointments using established procedures.
• Direct calls to appropriate areas and extensions.
• Record messages accurately and concisely.
• Maintain confidentiality of information.
• Assist with general office functions as requested.
• Attend meetings as required.

Skills

Phone support

Appointment scheduling

Medical terminology

MS Office

Outlook

EHR

Education

High School Diploma

Tools

EHR software

Job description

Phone Operator - Summit Medical Group at Farragut

Job Category: Front Office

Requisition Number: PHONE002596

Locations

Showing 1 location

Knoxville, TN 37934, USA

Description

Summit Medical Group at Farragut is seeking a Phone Operator to answer incoming calls in a prompt, courteous and helpful manner. This is a full time opportunity, Monday-Friday 8:00 am-5:00 pm

EXAMPLES OF DUTIES:(List does not include all duties assigned)

• Will also learn check in and check out positions
• Will work reschedules for certain Providers
• Directs all calls to appropriate areas/extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Scheduling of patient appointments using established procedures.
• Communicates general clinic information, when appropriate.
• Responds to emergency calls according to established procedure and sound judgment.
• Uses paging system according to procedure.
• Responsible for communicating telephone system inefficiencies or repair needs.
• Updates telephone directory and maintains accurate listing of all extensions.
• Assists with other general office functions, such as mail processing, as requested.
• Attends meetings as required.
• Maintains strictest confidentiality both internally and externally.
• Performs related work as assigned.

Experience:Minimum of one (1) years’ experience answering phones and scheduling appointments in a medical office/clinic setting required. Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR required. Ability to work effectively with physicians, patients, staff and the public.

Education:High School Diploma or equivalent required.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

• Employees receive a discounted monthly insurance premium if they actively participate in the wellness program.

Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.