Appointment Scheduler

Summit Orthopedics; Woodbury (MN); Sur place; USD 26 000 - 32 000; Plein temps

Résumé du poste

Summit Orthopedics in Woodbury, MN is seeking a full-time Appointment Scheduler to register and schedule inpatient and outpatient procedures and clinics. You will handle front-line calls with courtesy and accuracy, verify patient demographics and insurance, and coordinate appointments.

This role may cross-train in switchboard and clinic navigator duties, with a regular 8:30 AM–5:00 PM schedule, Monday through Friday. Summit offers a competitive hourly wage, benefits, and opportunities for growth.

Qualifications

• Minimum 1-year experience in healthcare (scheduling, billing, call center, registration, financial counseling) is required.
• High School or better.

Responsabilités

• Serve as frontline communication to patients by answering calls and delivering high level customer service.
• Review patient demographics and insurance information for accuracy.
• Register new patients with demographics and insurance details.
• Search schedules to meet physician/location/date/time needs and confirm appointments.
• Coordinate interpreters for deaf or non-English speaking patients.
• Follow scheduling protocols established by physician teams.
• Cross-train in switchboard and clinic navigator duties as needed.

Connaissances

Customer service

Phone support

Formation

High School or better

Description du poste

At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values — Better together, Own it, Nimble, Excellence, and Service — are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment.

The Appointment Scheduler will be responsible for registering and scheduling inpatient and outpatient procedures and surgical appointments for patients, clinics, physicians, and staff in a courteous and efficient manner. Customer and quality service are the main objectives.

This is a full-time Appointment Scheduler opportunity based at our Corporate Office in Woodbury, MN. Monday - Friday schedule of 8:30 AM to 5:00 PM (subject to change). This role will also be cross trained in some switchboard and clinic navigator duties in addition to the scheduling role.

• Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
• Review existing patient personal and insurance information for accuracy and completeness.
• Register new patients by obtaining personal demographics, insurance information, and verifying insurance eligibility.
• Search appointment schedules for the physician, location, date, and time that most closely meet the patient’s need.
• Schedule and confirm patient appointments.
• Work with physician teams and/or triage patient issues to determine the need for same day appointments.
• Coordinate an interpreter for deaf or non-English speaking patients.
• Follow all appointment scheduling protocols established by the physician teams.
• Reschedule all patients that have been scheduled on days that become blocked out.
• Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
• Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
• Identify and communicate errors on patient accounts to appropriate departments or members of management.
• Perform other related duties and special projects as assigned.

Summit's hiring range for this position is $18.77 to $23.46 per hour The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Sign-on bonuses included in job postings are intended to support external recruiting efforts and generally do not apply to current Summit employees who transfer or move into another position within Summit.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Qualifications

Education

Required

High School or better.

Experience

Required

Minimum 1-year experience in healthcare (scheduling, billing, call center, registration, financial counseling) is required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.