Application Support Engineer — Hybrid & 24/7 Incident Response

DTCC; Coppell (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Pension/Retirement benefits

Paid Time Off

Job summary

DTCC, located in Coppell, Texas, is seeking a skilled Application Support Engineer to join its Information Technology team. In this role, you will provide crucial application support, ensuring smooth operational efficiency and implementing automation solutions. Candidates should have at least 4 years of relevant experience and a Bachelor's degree.

Your responsibilities will include monitoring application performance, support for disaster recovery protocols, and identifying areas for process improvement. Knowledge of cloud services and scripting languages is essential.

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Support DTCC applications with system and application monitoring.
• Provide 24/7 support for incident monitoring and triage.
• Implement efficiencies through automation and scripting.
• Support disaster recovery planning and execution.
• Monitor and mitigate risk in daily operations.

Skills

Application support knowledge

Distributed Application troubleshooting

Relational databases (DB2, Oracle, Snowflake)

Monitoring and Data Tools (Splunk, DynaTrace)

Cloud Technologies (AWS, Azure)

Middleware experience

Scripting languages (Bash, Python, etc.)

Strong problem-solving skills

Mainframe troubleshooting skills

Education

Bachelor's degree or equivalent experience

Tools

Splunk

AWS

Oracle

Python

Job description

DTCC, located in Coppell, Texas, is seeking a skilled Application Support Engineer to join its Information Technology team. In this role, you will provide crucial application support, ensuring smooth operational efficiency and implementing automation solutions. Candidates should have at least 4 years of relevant experience and a Bachelor's degree.

Your responsibilities will include monitoring application performance, support for disaster recovery protocols, and identifying areas for process improvement. Knowledge of cloud services and scripting languages is essential.