Lead Application Support & SRE Engineer

Depository Trust & Clearing Corporation; Town of Texas (WI); Hybrid; USD 75,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model (3 onsite / 2 remote

Health and life insurance

3 days onsite and 2 days remote

Job summary

DTCC is seeking a Lead Application Support Engineer with SRE responsibilities to collaborate with development, infrastructure, and operations. You will enhance system reliability, manage critical incidents, and drive improvements in monitoring and automation.

Role requires 6+ years of experience and a strong background in Linux/Windows, SQL, ITSM tools, and modern platforms like OpenShift. Hybrid on-site/remote work is offered in a 3/2 pattern with a shift that may include ET hours.

Qualifications

• Minimum of 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Act as a Lead Application Support Engineer with SRE responsibilities, partnering with Application Development, Infrastructure, and Operations teams to improve system reliability, resilience, and observability.
• Lead the resolution of critical production incidents, providing clear impact analysis, root cause identification, and preventative actions.
• Drive incident, problem, and major incident management, maintaining ownership through resolution and post‑incident review.
• Proactively identify reliability risks and implement improvements to prevent recurrence and reduce operational toil.
• Review and maintain runbooks, knowledge articles, and operational documentation to ensure production readiness and consistency.
• Execute change, release, and deployment activities, including production code releases and vendor application upgrades.
• Perform and support Disaster Recovery activities, including testing, execution, and audit/BCM evidence collection.
• Identify and implement automation and alert rationalization opportunities to improve operational efficiency and service stability.
• Embed reliability, risk, and control considerations into day‑to‑day operations, escalating issues appropriately.

Skills

SRE principles

Linux/Windows

Monitoring tools

SQL queries

ITSM tools

Container platforms

Security fundamentals

Capital markets knowledge

AWS exposure

AI concepts in production

Communication & leadership

Global collaboration

Incident management

Education

Bachelor's degree or equivalent experience

Tools

Splunk

Grafana

ServiceNow

Autosys

OpenShift

Job description

DTCC is seeking a Lead Application Support Engineer with SRE responsibilities to collaborate with development, infrastructure, and operations. You will enhance system reliability, manage critical incidents, and drive improvements in monitoring and automation.

Role requires 6+ years of experience and a strong background in Linux/Windows, SQL, ITSM tools, and modern platforms like OpenShift. Hybrid on-site/remote work is offered in a 3/2 pattern with a shift that may include ET hours.