Application Support Engineer (2pm-10pm CST Shift)

DTCC; Dallas (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance and well-being benefits

Flexible/hybrid work model

Retirement benefits

Paid Time Off

Job summary

DTCC is seeking an Application Support Engineer to oversee production application services, support critical incident management, and ensure operational efficiency. This role demands expertise in monitoring and troubleshooting applications within a dynamic and innovative environment.

The ideal candidate will possess strong problem-solving skills, foundational programming knowledge, and a minimum of 4 years of relevant experience. The role offers a hybrid model with competitive benefits, aimed at fostering growth and success.

Qualifications

• Minimum of 4 years of related experience.
• Basic programming skills for application support.
• Strong problem-solving skills are vital.

Responsibilities

• Support DTCC applications by monitoring in production environments.
• Provide 24x7 event and incident monitoring support.
• Implement efficiencies through automation scripting.

Skills

Application support knowledge

Distributed Application troubleshooting

Relational database familiarity (DB2, Oracle, Snowflake)

Monitoring and Data Tools experience (Splunk, DynaTrace)

Cloud Technologies familiarity (AWS, Azure)

Middleware experience (Solace, Tomcat)

Messaging Queue Systems (IBM MQ, ActiveMQ)

Scripting languages (Bash, Python)

Education

Bachelor's degree or equivalent experience

Tools

Splunk

DynaTrace

Grafana

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high‑quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

This will be a 2pm-10pm CST Shift role.

The Impact you will have in this role:

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re‑engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in‑depth subject‑matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escal­ate and resolve technical support incidents.

Your Primary Responsibilities:

• Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and critical issue
• Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Support for organizational change and execution of DTCC’s production application services
• Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
• Support risk and control processes into day to day responsibilities to monitor and mitigate risk; advance appropriately

Qualifications:

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Knowledge on application support – basic programming skills, log reading and analysis
• Distributed Application troubleshooting and Support skills.
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
• Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Strong problem‑solving skills with the ability to think creatively.
• Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.