Production Application Support Engineer - Hybrid (2pm-10pm)

DTCC; Dallas (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance and well-being benefits

Flexible/hybrid work model

Retirement benefits

Paid Time Off

Job summary

DTCC is seeking an Application Support Engineer to oversee production application services, support critical incident management, and ensure operational efficiency. This role demands expertise in monitoring and troubleshooting applications within a dynamic and innovative environment.

The ideal candidate will possess strong problem-solving skills, foundational programming knowledge, and a minimum of 4 years of relevant experience. The role offers a hybrid model with competitive benefits, aimed at fostering growth and success.

Qualifications

• Minimum of 4 years of related experience.
• Basic programming skills for application support.
• Strong problem-solving skills are vital.

Responsibilities

• Support DTCC applications by monitoring in production environments.
• Provide 24x7 event and incident monitoring support.
• Implement efficiencies through automation scripting.

Skills

Application support knowledge

Distributed Application troubleshooting

Relational database familiarity (DB2, Oracle, Snowflake)

Monitoring and Data Tools experience (Splunk, DynaTrace)

Cloud Technologies familiarity (AWS, Azure)

Middleware experience (Solace, Tomcat)

Messaging Queue Systems (IBM MQ, ActiveMQ)

Scripting languages (Bash, Python)

Education

Bachelor's degree or equivalent experience

Tools

Splunk

DynaTrace

Grafana

Job description

DTCC is seeking an Application Support Engineer to oversee production application services, support critical incident management, and ensure operational efficiency. This role demands expertise in monitoring and troubleshooting applications within a dynamic and innovative environment.

The ideal candidate will possess strong problem-solving skills, foundational programming knowledge, and a minimum of 4 years of relevant experience. The role offers a hybrid model with competitive benefits, aimed at fostering growth and success.