Lead Application Support Engineer (2pm-10pm CST Shift)

MainframeMaster; Dallas (TX); Hybrid; USD 75,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health insurance

Paid Time Off

Flexible/hybrid work model

Job summary

DTCC is seeking a Lead Application Support Engineer for the 2pm-10pm CST shift in Dallas, Texas. This role involves supporting critical applications, providing monitoring and incident response, and implementing process improvements through scripting and automation.

The ideal candidate brings at least 6 years of experience, strong troubleshooting skills, and familiarity with various programming languages and database systems. Join DTCC to innovate in financial markets!

Qualifications

• Minimum of 6 years of related experience.
• Strong knowledge of application support and troubleshooting.

Responsibilities

• Support DTCC applications by providing monitoring and system support.
• Provide 24x7 support for event monitoring and incident triage.
• Implement efficiencies through automation.
• Support disaster recovery test planning and execution.

Skills

Application support

Basic programming skills

Distributed Application troubleshooting

Relational databases (DB2, Oracle, Snowflake)

Monitoring and Data Tools (Splunk, Grafana)

Cloud Technologies (AWS, Azure)

Middleware experience (Solace, Tomcat)

Messaging Queue Systems (IBM MQ, RabbitMQ)

Scripting languages (Python, Bash)

Mainframe troubleshooting skills (COBOL, JCL)

Education

Bachelor's degree or equivalent experience

Tools

DB2

Oracle

AWS services (S3, EC2)

Splunk

Python

JavaScript

Job description

# Lead Application Support Engineer (2pm-10pm CST Shift)DTCCFull-timeDallas, TexasUSD 75,000 - 150,0000 viewsPosted June 5, 2026## Job DescriptionJOB DESCRIPTIONAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).Wiling to work in 2nd shift from 2 pm - 10 pm CT.The Impact you will have in this role: The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.Your Primary Responsibilities:Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments. Provide 24x7 support for event monitoring, incident triage and critical issue Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc. Support for organizational change and execution of DTCC’s production application services Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting Support risk and control processes into day to day responsibilities to monitor and mitigate risk; advance appropriatelyQualifications:Minimum of 6 years of related experienceBachelor's degree preferred or equivalent experienceTalents Needed for Success:Knowledge on application support – basic programming skills, log reading and analysis Distributed Application troubleshooting and Support skills. Familiarity working with **relational databases** (**DB2**, **Oracle**, Snowflake) Monitoring and Data Tools experience (**Splunk**, **DynaTrace**, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda) Familiarity with **Cloud Technologies** (**AWS** services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress) Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss) Messaging Queue Systems (IBM **MQ**, **Oracle** AQ, ActiveMQ, RabbitMQ, Kafka) Scripting languages (Bash, **Python**, Ruby, Shell, Perl, **JavaScript**) Strong problem-solving skills with the ability to think creatively. Familiarity with Mainframe troubleshooting and support skills (**COBOL**, **JCL**, **DB2**, **DB2** Stored Procedures, **CICS**, SPUFI, **File aid**)The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.