BU Application Support Specialist

CorSource; Oregon (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

CorSource is seeking an experienced Application Support professional to ensure high availability and performance of critical systems. You will troubleshoot issues, collaborate with business units, and implement new features to enhance functionality.

The role emphasizes data integrity, documentation, and after-hours support for system upgrades and incidents, with opportunities to work cross-functionally across teams.

Qualifications

• Strong technical skills in application support and troubleshooting.
• Excellent analytical and problem-solving abilities.
• Ability to explain technical concepts to non-technical stakeholders.
• Willingness to provide after-hours support for system upgrades and incidents.
• Proficient in creating and maintaining detailed documentation.

Responsibilities

• Provide advanced application support to ensure system availability and performance.
• Collaborate with business units to understand needs and deliver tailored solutions.
• Identify and implement new features to improve functionality and user experience.
• Perform regular maintenance, updates, patches, and performance tuning.
• Develop and maintain user guides and training materials; assist in end-user training.
• Ensure data integrity and security within applications; manage access and permissions.
• Coordinate with vendors and stakeholders to resolve complex issues and outages.
• Research and resolve data integration and API-related problems; validate integration solutions.

Skills

Application support

System maintenance

Troubleshooting

Documentation

Data management

API integration

Vendor collaboration

Training

Communication

Tools

Microsoft Office

Job description

CorSource is seeking an experienced Application Support professional to ensure high availability and performance of critical systems. You will troubleshoot issues, collaborate with business units, and implement new features to enhance functionality.

The role emphasizes data integrity, documentation, and after-hours support for system upgrades and incidents, with opportunities to work cross-functionally across teams.