Application & Infrastructure Support Lead (SaaS/Azure)

STATE STREET CORPORATION; Burlington (MA); On-site; USD 90,000 - 158,000; Full time

Job summary

State Street in Massachusetts is seeking a technical support specialist to diagnose and resolve complex CRIMS issues, respond to requests via Teams and Email, and collaborate with Engineering/QA teams. The role emphasizes deep diagnostic skills and formal escalation procedures in a SaaS environment.

You will contribute to process improvements, document interactions, and manage special projects as needed while leveraging strong SQL and programming knowledge in a fast-paced setting.

Qualifications

• BS degree in a technical discipline such as Computer Science, Engineering or Mathematics.
• Strong hands-on SQL experience and fundamentals of relational database theory.
• Experience with one or more structured programming languages and development tools.
• Understanding of the Software Development Life Cycle (SDLC) and problem-solving skills.

Responsibilities

• Respond to technical assistance requests via Teams and Email.
• Diagnose software issues and recommend solutions.
• Collaborate with engineering/QA teams and document interactions.
• Prepare resolution reports and manage special projects as needed.

Skills

Structured programming

SQL

Development tools

Education

BS in Computer Science

BA in Finance with IT concentration

Job description

State Street in Massachusetts is seeking a technical support specialist to diagnose and resolve complex CRIMS issues, respond to requests via Teams and Email, and collaborate with Engineering/QA teams. The role emphasizes deep diagnostic skills and formal escalation procedures in a SaaS environment.

You will contribute to process improvements, document interactions, and manage special projects as needed while leveraging strong SQL and programming knowledge in a fast-paced setting.