Application Support Engineer

Bain Capital; Boston (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits package

Global exposure

Job summary

Bain Capital in Boston is seeking an Associate, Application Support Engineer to join the firm's Application Support Technology team. The role focuses on supporting Salesforce, with additional support for Workday and other platforms such as Tableau and Investran.

You will help ensure stability, performance, and availability of production systems and data pipelines. You will collaborate with business stakeholders, software development teams, IT operations, and vendors to troubleshoot incidents

Qualifications

• 2-5 years of experience in application or production support within enterprise environments
• Strong analytical and troubleshooting skills across multi-system environments
• Experience with incident management and cross-functional collaboration
• Hands-on Salesforce support and day-to-day operations
• Excellent communication and prioritization abilities

Responsibilities

• Monitor and support production systems, integrations, and data pipelines
• Troubleshoot application, data, and integration issues, with a primary emphasis on Salesforce
• Assist in the management and resolution of incidents using ITIL based practices
• Support user access, provisioning, and platform administration, primarily within Salesforce
• Partner with development teams, business analysts and vendors to resolve issues and implement improvements
• Assist with releases, system upgrades, and environment maintenance
• Respond to business data inquiries and operational support requests
• Maintain documentation and standard operating procedures for recurring issues
• Identify opportunities to improve monitoring, automation, and support processes
• Manage and prioritize support queues (ServiceNow)
• Support business continuity and disaster recovery planning and testing efforts

Tools

Salesforce

Workday

Tableau

Investran

SQL

AWS

Job description

BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents. We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights. Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes. For more information visit: Bain Capital

About the Role

This position will be working for the firm's Application Support Technology team. The role will primarily focus on supporting Salesforce, with additional support for Workday and other platforms including Tableau, Investran, Internet Banking applications, and others as needed. The Associate, Application Support Engineer supports the stability, performance, and availability of production systems and data pipelines. The individual will work closely with business stakeholders, software development teams, internal IT operations teams, and third-party vendors to troubleshoot production incidents and support operational improvements.

RESPONSIBILITIES

• Monitor and support production systems, integrations, and data pipelines
• Troubleshoot application, data, and integration issues, with a primary emphasis on Salesforce
• Assist in the management and resolution of incidents using ITIL based practices
• Support user access, provisioning, and platform administration, primarily within Salesforce
• Partner with development teams, business analysts and vendors to resolve issues and implement improvements
• Assist with releases, system upgrades, and environment maintenance
• Respond to business data inquiries and operational support requests
• Maintain documentation and standard operating procedures for recurring issues
• Identify opportunities to improve monitoring, automation, and support processes
• Manage and prioritize support queues (ServiceNow)
• Support business continuity and disaster recovery planning and testing efforts

Qualifications

• Required 2-5 years of experience in application or production support within enterprise environments
• Proven ability to thrive in fast-paced, high-performing team settings
• Strong analytical and troubleshooting skills with a focus on complex multi-system issues
• Experience assisting with incident management and collaborating effectively across cross-functional teams
• Hands-on experience with Salesforce, supporting day-to-day operational activities.
• Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalatte appropriately
• Proactive problem-solver with a focus on reducing recurring issues and improving user experience
• Support case management processes, including coordinating with vendors to escalade and resolve product defects
• Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
• Strong time management skills with the ability to prioritize and manage multiple support requests effectively
• Demonstrates a proactive approach to learning new technologies and continuously developing technical skills
• Experience working within ITIL best practices

Preferred

• Workday experience a plus
• Familiarity with integration tools and job schedulers
• Experience with scripting or BI tools
• Exposure to AWS
• Working knowledge of SQL
• Financial services experience
• Salesforce Certifications a plus

Compensation

Compensation: Expected Annual Base Salary $90k-110k. Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location. In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance.

Benefits

Bain Capital offers a competitive benefits package designed to support employees' health, financial security, family needs, and overall well-being.

Equal Opportunity

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Additional Information

We are committed to creating lasting impact for our investors, teams, businesses, and the communities in which we live. As a private partnership, we lead with conviction and a culture of collaboration, advantages that enable us to innovate investment approaches, unlock opportunities, and create exceptional outcomes. Our global platform invests across five focus areas: Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. In these focus areas, we bring deep sector expertise and wide-ranging capabilities. We have 24 offices on four continents, more than 2,000 employees, and approximately $225 billion in assets under management. For more information, visit www.baincapital.com.

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