Salesforce Application Support Engineer

Bain Capital; Boston (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits package

Global exposure

Job summary

Bain Capital in Boston is seeking an Associate, Application Support Engineer to join the firm's Application Support Technology team. The role focuses on supporting Salesforce, with additional support for Workday and other platforms such as Tableau and Investran.

You will help ensure stability, performance, and availability of production systems and data pipelines. You will collaborate with business stakeholders, software development teams, IT operations, and vendors to troubleshoot incidents

Qualifications

• 2-5 years of experience in application or production support within enterprise environments
• Strong analytical and troubleshooting skills across multi-system environments
• Experience with incident management and cross-functional collaboration
• Hands-on Salesforce support and day-to-day operations
• Excellent communication and prioritization abilities

Responsibilities

• Monitor and support production systems, integrations, and data pipelines
• Troubleshoot application, data, and integration issues, with a primary emphasis on Salesforce
• Assist in the management and resolution of incidents using ITIL based practices
• Support user access, provisioning, and platform administration, primarily within Salesforce
• Partner with development teams, business analysts and vendors to resolve issues and implement improvements
• Assist with releases, system upgrades, and environment maintenance
• Respond to business data inquiries and operational support requests
• Maintain documentation and standard operating procedures for recurring issues
• Identify opportunities to improve monitoring, automation, and support processes
• Manage and prioritize support queues (ServiceNow)
• Support business continuity and disaster recovery planning and testing efforts

Tools

Salesforce

Workday

Tableau

Investran

SQL

AWS

Job description

Bain Capital in Boston is seeking an Associate, Application Support Engineer to join the firm's Application Support Technology team. The role focuses on supporting Salesforce, with additional support for Workday and other platforms such as Tableau and Investran.

You will help ensure stability, performance, and availability of production systems and data pipelines. You will collaborate with business stakeholders, software development teams, IT operations, and vendors to troubleshoot incidents