Apple IT Support Analyst II — Hybrid (Mac/Windows)

Ohio State University; North Carolina; Hybrid; USD 37,000 - 48,000; Full time

Job summary

Ohio State University’s Veterinary Medicine | College Administration is seeking an IT Service Support Analyst 2 to assist with day-to-day operations and expand the Apple support portfolio.

The successful candidate will have strong Apple device management experience, be able to support MacOS and Windows, and work with Jamf Pro and SCCM to maintain security and software deployment. Some evening/weekend hours may be required.

Qualifications

• Minimum education equivalent to a Bachelor's Degree.
• Two years of relevant multi-platform experience.
• Strong communication, written and verbal.

Responsibilities

• Identify and resolve problems across Apple devices and multi-platform environments.
• Design and coordinate client computing needs with emphasis on Apple products.
• Use Jamf Pro and SCCM to patch, install software, and enforce security.
• Troubleshoot MacOS and Windows OS, encryption, networking, and peripherals.
• Monitor performance and plan upgrades.
• Collaborate with Infrastructure, Applications, Admin and Faculty to deploy concepts.
• Provide event support with occasional after-hours.

Skills

Apple device management

Mac OS

Windows OS

Multi-platform support

Communication skills

Problem-solving

Education

Bachelor's Degree

Tools

Jamf Pro

Microsoft SCCM

CrowdStrike

Job description

Ohio State University’s Veterinary Medicine | College Administration is seeking an IT Service Support Analyst 2 to assist with day-to-day operations and expand the Apple support portfolio.

The successful candidate will have strong Apple device management experience, be able to support MacOS and Windows, and work with Jamf Pro and SCCM to maintain security and software deployment. Some evening/weekend hours may be required.