Mac+Windows IT Support Technician — Denver Hybrid

SRS Acquiom

Denver (CO)

On-site

USD 89,544,000 - 103,320,000

Full time

6 hours ago

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Benefits offered by this job

Day-one medical, dental, and vision

401(k) with company match

Discretionary time off

Employer-paid life insurance

Employee Assistance Programs

Discounted pet insurance

Fitness credit

Pre-tax plans for dependent care and交通

Job summary

SRS Acquiom in Denver, CO is seeking an IT Support Technician to join our IT Support team. You will provide hardware and software support for macOS and Windows, support internal clients, and help maintain our desktop and cloud app environment across multiple locations.

The ideal candidate has 0–2 years of enterprise macOS support, experience with Office 365 and Google Workspace, and is eager to grow. This on-site role offers day‑one benefits, a collaborative culture, and opportunities to

Qualifications

Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
0–2 years experience supporting macOS laptops or desktops in an enterprise environment
Experience supporting computers running macOS (10.14 to current) and Windows 10 and 11, cloud-based email and productivity tools (Office 365 & Google G‑Suite), and mobile devices running iOS
Proven ability to listen respectfully and communicate effectively with non‑technical staff
Computer configuration and application setup experience with equal weight given to Windows and macOS
Experience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing
Experience using centralized management/MDM tools for OS configuration and administration
Knowledge of basic printer maintenance tasks such as clearing paper jams and toner replacement
Ability to follow written documentation for tasks and procedures

Responsibilities

Provide hardware and software support for macOS and Windows, with majority macOS.
Prioritize, assign, and respond to internal client issues; manage tickets to completion.
Perform end-user training on macOS and company software/hardware.
Perform diagnostics to identify error sources and performance issues.
Test and deploy new software, hardware, procedures, installations, upgrades.
Maintain staff inventory database and logins for onboarding/offboarding.
Engage with vendors to research issues and implement solutions.
Maintain inventory levels to facilitate onboarding.
Provision user accounts in cloud apps, VoIP, cloud fax, copiers, secure printing.
Manage new employee onboarding from accounts to devices to training.
Maintain employee backup system as part of DR/Backup plan.
Automate help desk tasks and maintain security profiles via MDM (JAMF/Intune).
Follow documented troubleshooting procedures and standards.
Contribute to IT/Admin and Tech Training documentation.
Other tasks as assigned