Mac IT Support Specialist — JAMF, Okta & AV Help Desk

Trilyon, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A technology services firm in New York is seeking an experienced IT Support Specialist. The role involves troubleshooting hardware and software issues for Apple and Windows products, assisting employees with AV systems, and managing inventory. Candidates should have 2-3+ years in IT support, experience with enterprise management tools, and a strong service-oriented attitude. This role is on-site and requires the ability to lift heavy equipment as needed.

Qualifications

• 2-3+ years of experience in IT support roles.
• Strong OS X and Mac hardware troubleshooting experience.
• Ability to lift heavy equipment (50+ pounds) as needed.

Responsibilities

• Troubleshoot hardware and software problems with Apple and Windows products.
• Support and assist employees using AV systems, both onsite and remote.
• Manage inventory for hardware and software.

Skills

Troubleshooting hardware and software problems

Basic to intermediate networking skills

Service-oriented attitude

Critical thinking

Tools

JIRA Service Desk

Confluence

JAMF

BigFix

AirWatch

Job description

A technology services firm in New York is seeking an experienced IT Support Specialist. The role involves troubleshooting hardware and software issues for Apple and Windows products, assisting employees with AV systems, and managing inventory. Candidates should have 2-3+ years in IT support, experience with enterprise management tools, and a strong service-oriented attitude. This role is on-site and requires the ability to lift heavy equipment as needed.