IT Support Analyst - Hybrid (macOS/Windows) & AV

Filevine; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Enhanced Commuter Benefit

Maternity & paternity leave

Disability insurance

Central Chicago office

Job summary

Filevine is seeking an IT Support Analyst to join our Chicago office and support our global workforce. You will report to the IT Director and help maintain secure, efficient IT services across the organization. You will manage onboarding/offboarding, workstation setup, and hardware logistics while keeping endpoints managed with Intune and Kandji.

Occasional after-hours AV support is included. Strong macOS and Windows experience, 2–3 years in a corporate IT environment, and MDM proficiency are

Qualifications

• 2–3 years of experience in a fast-paced corporate IT environment.
• Advanced knowledge of the macOS ecosystem and Windows.
• Advanced proficiency in MDM solutions; certifications are a plus.

Responsibilities

• Provide excellent customer service and timely IT support for our global workforce via ticketing, Slack, or in-person requests.
• Manage onboarding/offboarding: set up workstations, hardware inventory, shipping logistics, and first-day sessions.
• Maintain endpoints with Intune and Kandji, auditing for policy compliance.
• Contribute to larger IT projects to improve efficiency and productivity.
• Provide AV support for meetings/events and after-hours on-call support.

Skills

macOS proficiency

Windows proficiency

MDM systems

ticketing systems

AV troubleshooting

networking basics

initiative & communication

Education

Associates in Computer Science

Security certifications (bonus)

Tools

Intune

Kandji

Job description

Filevine is seeking an IT Support Analyst to join our Chicago office and support our global workforce. You will report to the IT Director and help maintain secure, efficient IT services across the organization. You will manage onboarding/offboarding, workstation setup, and hardware logistics while keeping endpoints managed with Intune and Kandji.

Occasional after-hours AV support is included. Strong macOS and Windows experience, 2–3 years in a corporate IT environment, and MDM proficiency are