Senior IT Support Specialist - Hybrid (Windows/Mac/Linux)

The Pennsylvania State University; Ferguson Township (PA); Hybrid; USD 54,000 - 78,000; Full time

Benefits offered by this job

75% tuition discount

Competitive benefits package

Job summary

Penn State University is seeking an IT Support Specialist – Senior Support to join the Service Desk within the Science IT Department at the Eberly College of Science. The role supports about 850 faculty, staff, and students across Windows, Mac, and Linux, with a hybrid schedule demanding weekly on-campus presence at University Park, State College, PA.

Responsibilities include troubleshooting, project support, and customer-focused resolutions, plus expanding skills in Linux, DNS/IPAM, and

Qualifications

• Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted.
• Hands-on IT support experience in a higher education or large organization preferred.

Responsibilities

• Troubleshoot system issues and provide thorough, customer-focused resolutions.
• Assist with short-term projects and help customers with policy compliance.
• Support Windows and Mac operating systems; knowledge of Linux is a plus.
• Develop and hone specialized skills, including Linux distribution support, IP address and DNS management, and endpoint management.
• Work with tools such as BigFix, JAMF, Lansweeper, IPAM, Splashtop, and ServiceNow, along with general service desk operations.
• Take ownership of customer IT problems, understand issues at a technical level, and deliver solutions that provide a positive support experience.
• Balance autonomous work with close collaboration across the Science IT team and other members of the department.
• Pursue stretch opportunities, professional growth, certifications, college-wide transformation efforts, and university-wide IT networking opportunities.

Skills

Troubleshooting

Customer support

Cross-team collaboration

Education

Associate degree or equivalent experience

Tools

BigFix

JAMF

Lansweeper

IPAM

Splashtop

ServiceNow

Job description

Penn State University is seeking an IT Support Specialist – Senior Support to join the Service Desk within the Science IT Department at the Eberly College of Science. The role supports about 850 faculty, staff, and students across Windows, Mac, and Linux, with a hybrid schedule demanding weekly on-campus presence at University Park, State College, PA.

Responsibilities include troubleshooting, project support, and customer-focused resolutions, plus expanding skills in Linux, DNS/IPAM, and