IT Service Support Analyst 2

Ohio State University; North Carolina; Hybrid; USD 37,000 - 48,000; Full time

Job summary

Ohio State University’s Veterinary Medicine | College Administration is seeking an IT Service Support Analyst 2 to assist with day-to-day operations and expand the Apple support portfolio.

The successful candidate will have strong Apple device management experience, be able to support MacOS and Windows, and work with Jamf Pro and SCCM to maintain security and software deployment. Some evening/weekend hours may be required.

Qualifications

• Minimum education equivalent to a Bachelor's Degree.
• Two years of relevant multi-platform experience.
• Strong communication, written and verbal.

Responsibilities

• Identify and resolve problems across Apple devices and multi-platform environments.
• Design and coordinate client computing needs with emphasis on Apple products.
• Use Jamf Pro and SCCM to patch, install software, and enforce security.
• Troubleshoot MacOS and Windows OS, encryption, networking, and peripherals.
• Monitor performance and plan upgrades.
• Collaborate with Infrastructure, Applications, Admin and Faculty to deploy concepts.
• Provide event support with occasional after-hours.

Skills

Apple device management

Mac OS

Windows OS

Multi-platform support

Communication skills

Problem-solving

Education

Bachelor's Degree

Tools

Jamf Pro

Microsoft SCCM

CrowdStrike

Job description

IT Service Support Analyst 2

Department: Veterinary Medicine | College Administration

The Veterinary Information Systems department is seeking a Tier 2 service team member to assist with our day to day operation and increase our Apple support portfolio.

The successful candidate should have a strong background in Apple device management/ service / support in addition to the following duties.

• Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies.
• Designs, plans, and develops , or coordinates the development , of client computing needs with a strong emphasis on , but not limited to, Apple products.
• Utilizes software tools such as J amf Pro and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements.
• Advanced operating system ( MacOS and Windows) and application troubleshooting, detailed understanding of encryption and networking in MacOS , the ability to diagnose and troubleshoot peripherals and integration with other business and enterprise systems.
• Monitors system performance; anticipates needs and upgrades.
• Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas.
• Some evening and weekend hours may be required for event support.

Salary Range: $26.78 - $34.95 per hour ; commensurate with experience, internal equity, the unit's available budget, and the candidate's qualifications.

This is a hybrid position and will require a regular on-site presence.

Minimum Education Required: Bachelor's Level Degree or equivalent combination of education and experience.

Required Qualifications:

• Strong communications skills both oral and written; 2 years of relevant experience in a multi-platform environment, excellent working knowledge of Windows and Mac OS.

Desired Qualifications:

• Administrator e xperience with J amf Pro.
• Experience with Microsoft SCCM, Crowdstrike.
• Apple support certifications.
• Experience in clinical operation setting dealing with instrument integrations and software configurations.

Location: Veterinary Medical Center (0299)

Position Type: Term (Fixed Term)

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.