Senior IT Endpoint & Jamf Specialist (macOS/Windows)

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 71,733 - 82,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plans

Wellness programs

Job summary

University of Pennsylvania in Philadelphia, PA seeks a Senior IT Endpoint Support Specialist to lead endpoint management and support across macOS and Windows environments. You will focus on Apple ecosystem management, deployment, and security, leveraging Jamf Pro and related tools to ensure reliable services.

The role requires Jamf 200 or equivalent experience, strong client relations, and the ability to mentor junior staff while maintaining secure and scalable endpoint capabilities.

Qualifications

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Experience providing technical support for contemporary client operating systems (Macintosh and Windows) and productivity applications.
• Experience using endpoint management systems (e.g., BigFix, Jamf, Intune).
• Jamf 200 certification or equivalent demonstrated experience administering and scripting Jamf Pro in an enterprise environment.
• Ability to thrive in a client-centric, technically-focused environment.
• Excellent interpersonal, oral and written communication skills with the ability to present technical materials clearly.

Responsibilities

• Administer and support endpoint management services for Windows and macOS devices, including operating system upgrades, software deployment, patch management, security remediation, and compliance monitoring.
• Provide advanced technical support and consulting for clients with varying levels of technical expertise.
• Serve as an escalation point for complex endpoint, application, and device management issues while maintaining strong client relationships and delivering exemplary customer service.
• Design, implement, and continuously improve endpoint management processes, standards, workflows, and automation.
• Evaluate emerging technologies and recommend solutions that enhance endpoint security, manageability, and user experience.
• Participate in initiatives, testing and projects undertaken by the Endpoint Team.
• Manage endpoint lifecycle activities including imaging, provisioning, deployment, asset management, refresh programs, inventory reconciliation, and hardware replacement initiatives.
• Create and maintain technical documentation, knowledge base articles, procedures, and client communications related to endpoint services.
• Occasional coverage for evenings, weekends, and recognized University holidays may be required.
• Other duties and responsibilities as assigned.

Skills

Endpoint administration

macOS & Windows support

Jamf Pro management

Customer service

Communication skills

Documentation skills

Education

Bachelor of Science

Tools

BigFix

Intune

Jamf

Job description

University of Pennsylvania in Philadelphia, PA seeks a Senior IT Endpoint Support Specialist to lead endpoint management and support across macOS and Windows environments. You will focus on Apple ecosystem management, deployment, and security, leveraging Jamf Pro and related tools to ensure reliable services.

The role requires Jamf 200 or equivalent experience, strong client relations, and the ability to mentor junior staff while maintaining secure and scalable endpoint capabilities.