IT Support Analyst II – Hybrid (Mac/Windows)

Safe-Guard Products International; Atlanta (GA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Holidays and Vacation

Tuition Reimbursement

Wellness Programs

Employee Assistance Program

Job summary

Safe-Guard Products International is seeking a skilled Tier 2 IT Support Analyst for a hybrid role in the Atlanta area (Sandy Springs). The candidate will support Macs and Windows laptops, manage Microsoft Intune and Office 365, and troubleshoot network and VPN issues to ensure seamless IT operations.

The ideal candidate brings 10+ years in Tier 2 IT support, knowledge of AD/Azure AD, and relevant certifications; Bachelor’s degree preferred.

Qualifications

• Experience with macOS and Windows troubleshooting.
• Knowledge of Microsoft Intune for endpoint management.
• Strong understanding of Office 365 administration.
• Familiarity with Active Directory, Azure AD, and Group Policy.
• Ability to diagnose hardware issues and coordinate repairs.
• Excellent problem-solving and communication skills.
• Certifications such as CompTIA A+, Microsoft 365 Certified, or Apple Certified are a plus.

Responsibilities

• Provide Tier 2 support for macOS and Windows laptops, addressing hardware and software issues.
• Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive.
• Troubleshoot network connectivity, VPN, and wireless access problems.
• Collaborate with Tier 1 support to elevate and resolve technical issues efficiently.
• Assist with application deployments, system updates, and patch management.
• Maintain documentation for IT procedures and troubleshooting guides.
• Provide technical guidance and training to end-users and Tier 1/Interns.

Skills

MacOS/Windows troubleshooting

Problem solving

Communication

End-user training

Education

Bachelor’s degree

CompTIA A+

Microsoft 365 Certified

Apple Certified

Tools

Microsoft Intune

Office 365

Active Directory

Azure AD

Group Policy

BeyondTrust

JAMF

Job description

Safe-Guard Products International is seeking a skilled Tier 2 IT Support Analyst for a hybrid role in the Atlanta area (Sandy Springs). The candidate will support Macs and Windows laptops, manage Microsoft Intune and Office 365, and troubleshoot network and VPN issues to ensure seamless IT operations.

The ideal candidate brings 10+ years in Tier 2 IT support, knowledge of AD/Azure AD, and relevant certifications; Bachelor’s degree preferred.