APAC CSM — Drive Adoption, Growth, Equity

OpenKrill; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & equity

Meal stipend and coffee allowance

Co-working space or desk

Health coverage (country-based)

5 weeks paid vacation + holidays

4 months paid parental leave

Paid month off after 4 years & every 2

Job summary

Linear is seeking a Customer Success Manager to oversee relationships with top APAC customers. You will be the primary contact for inquiries, ensure customers realize Linear's value, and drive adoption across accounts.

In this early-team role, you will onboard new customers, provide ongoing enablement, and foster strong relationships to support retention. The role is remote-first in the US/Europe with APAC-based collaboration requiring 2–3 days in the office.

Qualifications

• 5+ years of relevant work experience in a technical customer-facing role.
• SaaS and startup experience required; comfortable in a fast-paced environment.
• Excellent organizational and time-management skills with the ability to manage multiple tasks.
• Strong verbal and written communication skills; able to articulate complex concepts clearly.
• Experience collaborating with product and engineering teams and/or developer tools is preferred.

Responsibilities

• Develop and maintain strong relationships with key stakeholders at Linear's APAC customers; act as primary contact for inquiries and feedback.
• Become a product expert; help customers use Linear to drive business outcomes.
• Lead onboarding and ongoing training to expand usage and adoption across accounts.
• Advocate for customer needs internally; collaborate with product, sales, and support to address challenges and drive product improvements.

Skills

Customer success

SaaS

Enterprise relationships

Communication

Stakeholder management

Cross-functional collaboration

Job description

Linear is seeking a Customer Success Manager to oversee relationships with top APAC customers. You will be the primary contact for inquiries, ensure customers realize Linear's value, and drive adoption across accounts.

In this early-team role, you will onboard new customers, provide ongoing enablement, and foster strong relationships to support retention. The role is remote-first in the US/Europe with APAC-based collaboration requiring 2–3 days in the office.