Customer Success Manager

Wearefounders; United States; On-site; GBP 66,870 - 96,590; Full time

Benefits offered by this job

Stipend for home office setup

Paid lunch and coffee

Job summary

Linear is seeking a Customer Success Manager to manage relationships with our top customers, onboarding new clients, delivering ongoing support and enablement, and fostering strong relationships to drive satisfaction and retention.

This remote-first role welcomes professionals across North America, with optional co-working or off-sites. You will champion customer needs, work with product and engineering teams, and help customers realize the full value of Linear across their organizations.

Qualifications

• 5+ years relevant work experience in a technical customer-facing role.
• SaaS and startup experience required; able to adapt in a fast-paced environment.
• Strong organizational and time management skills; capable of prioritizing tasks.
• Excellent verbal and written communication; able to explain complex concepts clearly.
• Experience collaborating with product and engineering teams is a plus.

Responsibilities

• Develop and maintain relationships with Linear’s largest customers; act as primary contact for inquiries, concerns and feedback.
• Become a product expert and help customers use Linear to drive business outcomes.
• Drive onboarding and training on features and best practices; expand usage within accounts.
• Advocate for customer needs internally; collaborate with product, sales, and support to address challenges.

Skills

Customer-facing

SaaS

Startup experience

Communication

Project management

Job description

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 30,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

Location & work mode

Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

What you'll do

• Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback

• Become a product expert and help customers use Linear to drive business outcomes

• Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts

• Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

What we're looking for

• 5+ years relevant work experience in a technical customer-facing role

• SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment

• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively

• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively

• Previous experience working with product + engineering teams and/or developer tools is preferred

What we offer

• Interesting and challenging work

• Work-life balance

• Competitive salary and equity

• Employee-friendly equity terms (early exercise, extended exercise)

• Stipend to set up your home office

• Paid lunch and coffee during workdays

• Work remotely, no commuting to the office

• Paid co-working space/desk at an office

• Health, dental, and vision insurance (US)

• Regular team events and offsites

• 5 weeks of paid vacation

• 4 months of paid parental leave

Learn how we think and work:

• A story about our mission: Read Me https://linear.app/readme

• Our hiring process: How we hire at Linear https://linear.app/now/how-we-hire-at-linear

• Building our way: Announcing our Series C https://linear.app/blog/building-our-way

• Sequoia Capital Spotlight: Designing for the Developers https://www.sequoiacap.com/article/linear-spotlight/

• Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear

• A video series: Conversations on Quality https://linear.app/quality

• Read about our recent Series C Fundraise https://linear.app/now/building-our-way and Giving our team liquidity https://linear.app/now/giving-our-team-liquidity-through-linear-s-first-tender-offer

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.