Senior SaaS Customer Success Manager — Onboarding & Adoption

Wearefounders; United States; On-site; GBP 67,000 - 97,000; Full time

Benefits offered by this job

Stipend for home office setup

Paid lunch and coffee

Job summary

Linear is seeking a Customer Success Manager to manage relationships with our top customers, onboarding new clients, delivering ongoing support and enablement, and fostering strong relationships to drive satisfaction and retention.

This remote-first role welcomes professionals across North America, with optional co-working or off-sites. You will champion customer needs, work with product and engineering teams, and help customers realize the full value of Linear across their organizations.

Qualifications

• 5+ years relevant work experience in a technical customer-facing role.
• SaaS and startup experience required; able to adapt in a fast-paced environment.
• Strong organizational and time management skills; capable of prioritizing tasks.
• Excellent verbal and written communication; able to explain complex concepts clearly.
• Experience collaborating with product and engineering teams is a plus.

Responsibilities

• Develop and maintain relationships with Linear’s largest customers; act as primary contact for inquiries, concerns and feedback.
• Become a product expert and help customers use Linear to drive business outcomes.
• Drive onboarding and training on features and best practices; expand usage within accounts.
• Advocate for customer needs internally; collaborate with product, sales, and support to address challenges.

Skills

Customer-facing

SaaS

Startup experience

Communication

Project management

Job description

Linear is seeking a Customer Success Manager to manage relationships with our top customers, onboarding new clients, delivering ongoing support and enablement, and fostering strong relationships to drive satisfaction and retention.

This remote-first role welcomes professionals across North America, with optional co-working or off-sites. You will champion customer needs, work with product and engineering teams, and help customers realize the full value of Linear across their organizations.