Answering Service Agent: Grow with a Trusted Team

Answering Service Care; United States; Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO

Employee Assistance Program (Free)

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care in New York is seeking dedicated Answering Service Agents to deliver friendly, professional support for a diverse client base. You will handle inbound and outbound calls, follow scripts, collect information, schedule appointments, and relay messages with accuracy.

We offer competitive wages, weekly direct deposit, and potential bonuses. Starting pay is $18.00/hr with a $0.50 increase after four months, plus ongoing training and growth in a family-owned environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening and attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Maintain positivity and patience under pressure.

Responsibilities

• Answer inbound and make outbound calls with professionalism and warmth.
• Follow call scripts and industry guidelines while addressing caller needs.
• Perform lead intakes, gather information, and document details accurately.
• Schedule appointments and transfer calls to appropriate contacts as needed.
• Dispatch messages accurately and maintain thorough call documentation.
• Navigate multiple systems and ensure clear, detailed communication.
• Provide outstanding customer service with empathy and patience.
• Provide live chat, SMS, and email support.

Skills

Communication skills

Multi-task

Listening

Empathy

Computer skills

Patience

Job description

Answering Service Care in New York is seeking dedicated Answering Service Agents to deliver friendly, professional support for a diverse client base. You will handle inbound and outbound calls, follow scripts, collect information, schedule appointments, and relay messages with accuracy.

We offer competitive wages, weekly direct deposit, and potential bonuses. Starting pay is $18.00/hr with a $0.50 increase after four months, plus ongoing training and growth in a family-owned environment.