Answering Service Agent | Weekly Bonuses & Growth

Answering Service Care; Robbinsville Township (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO (Start earning on day one)

Training & Development Courses

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care is seeking passionate Answering Service Agents in New Jersey to deliver exceptional support for diverse clients, with emphasis on warm call handling, accurate lead intakes, and appointment scheduling.

You will handle calls, live chat, SMS, and email support while following industry guidelines and maintaining thorough documentation. Competitive wages and growth opportunities are offered.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Empathetic and patient in customer interactions.
• Intermediate to advanced computer skills.
• Attention to detail and accuracy.

Responsibilities

• Answer inbound calls and make outbound calls professionally.
• Follow scripts and guidelines while listening and addressing caller needs.
• Perform lead intakes and document details accurately.
• Schedule appointments and transfer calls as needed.
• Dispatch messages clearly and maintain thorough call documentation.
• Navigate multiple systems and provide chat, SMS, and email support.
• Show empathy and deliver outstanding customer service.

Skills

Communication skills

Multi-tasking

Active listening

Empathy

Computer skills

Positive attitude

Job description

Answering Service Care is seeking passionate Answering Service Agents in New Jersey to deliver exceptional support for diverse clients, with emphasis on warm call handling, accurate lead intakes, and appointment scheduling.

You will handle calls, live chat, SMS, and email support while following industry guidelines and maintaining thorough documentation. Competitive wages and growth opportunities are offered.