Answering Service Agent: Expert Customer Care & Growth

answering-service-care; Washington; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage (FT)

PTO (Start earning on day one)

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care is seeking an Answering Service Agent to deliver exceptional support across medical, real estate, legal, and other industries. The role emphasizes empathy, accuracy, and clear communication in a fast-paced environment.

You will handle inbound and outbound calls, lead intakes, appointment scheduling, and message relay while following industry-specific guidelines and maintaining detailed documentation.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and remain focused in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Skills

Communication skills

Multi-tasking

Listening skills

Empathy

Computer skills

Positivity under pressure

Job description

Answering Service Care is seeking an Answering Service Agent to deliver exceptional support across medical, real estate, legal, and other industries. The role emphasizes empathy, accuracy, and clear communication in a fast-paced environment.

You will handle inbound and outbound calls, lead intakes, appointment scheduling, and message relay while following industry-specific guidelines and maintaining detailed documentation.