Remote Answering Service Agent — Growth, Training, & Bonuses

answering-service-care; North Carolina; Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care in North Carolina is seeking dedicated Answering Service Agents to deliver professional and empathetic customer support across diverse industries, including legal, medical, and home services. You will handle inbound and outbound calls, gather details, and relay messages accurately.

As a team member, you will schedule appointments, transfer calls, and provide live chat, SMS, and email support with a focus on accuracy and customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Skills

Verbal communication

Written communication

Multi-tasking

Active listening

Empathy

Computer skills

Job description

Answering Service Care in North Carolina is seeking dedicated Answering Service Agents to deliver professional and empathetic customer support across diverse industries, including legal, medical, and home services. You will handle inbound and outbound calls, gather details, and relay messages accurately.

As a team member, you will schedule appointments, transfer calls, and provide live chat, SMS, and email support with a focus on accuracy and customer satisfaction.