AMER OEM Partner Success Leader

Aiven; United States; Híbrido; USD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary + commissions

Equity plan

Hybrid work policy

Equipment provided

Learning budget

Wellbeing program

401(k) and financial benefits

Descripción de la vacante

Aiven's OEM Partnerships team is seeking a Partner Success Manager to own partner health and growth in the AMER region. You will lead adoption, cadence, and new service launches with OEM partners, ensuring outcomes align with joint success plans and AI-assisted workflows.

You'll collaborate with Engineering, Presales, and Marketing to remove blockers, drive roadmap alignment, and build scalable playbooks that sustain partner success and enablement across the portfolio.

Formación

• Must have experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment.
• Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders.
• Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes.
• Strong communication, stakeholder management, and project management skills.
• Working knowledge of cloud infrastructure or open-source data technologies, or the ability to build that fluency quickly.
• Demonstrated day-to-day use of AI tools to research, analyze data, draft communications and reporting, and automate repeatable tasks.
• AI-native working style with reusable prompts, templates, and workflows.

Responsabilidades

• Own partner success for an AMER OEM portfolio and act as primary contact for live OEM partners.
• Run Quarterly Business Reviews (QBRs) and lead regular business review cadence with each partner.
• Launch new Aiven services and features into partner products, end to end.
• Work cross-functionally with Engineering, Presales, and Marketing to remove blockers and align on roadmap.
• Represent the partner internally, bringing feedback and escalations to the right teams.
• Track and report on partner health with AI-assisted dashboards.
• Build joint success plans with each partner and define success metrics.
• Deliver partner sales enablement and tailor enablement content per partner.
• Operate as an AI-native practitioner, creating reusable workflows and playbooks.

Conocimientos

Partner success

QBRs

Cross-functional collaboration

Communication

AI tooling

Project management

Cloud/data tech fluency

B2B SaaS

OEM experience

English proficiency

Herramientas

Claude

ChatGPT

Copilot

Descripción del empleo

Aiven's OEM Partnerships team is seeking a Partner Success Manager to own partner health and growth in the AMER region. You will lead adoption, cadence, and new service launches with OEM partners, ensuring outcomes align with joint success plans and AI-assisted workflows.

You'll collaborate with Engineering, Presales, and Marketing to remove blockers, drive roadmap alignment, and build scalable playbooks that sustain partner success and enablement across the portfolio.