OEM Partner Success Manager — AI-Driven Growth

Aiven; Austin (TX); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary + commission

Equity program

Hybrid work policy

Equipment provided

Learning budget

Wellbeing program

401(k)

Job summary

Aiven is seeking a Partner Success Manager to own the health and growth of AMER OEM partnerships. You’ll run quarterly business reviews, collaborate with Engineering, Presales, and Marketing, and coordinate the rollout of new services into partner products.

You will leverage AI tools to automate data pulls, reporting, and enablement content, building scalable workflows and joint success plans with each partner.

Qualifications

• Experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment.
• Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders.
• Cross-functional collaboration with Engineering, Presales, and Marketing to drive outcomes.

Responsibilities

• Own partner success for an AMER OEM portfolio.
• Run Quarterly Business Reviews (QBRs) with partners, tracking goals, usage, and joint success metrics using AI tooling.
• Launch new services with partners end-to-end within existing partner products.
• Work cross-functionally with Engineering, Presales, and Marketing to remove blockers and align on roadmap.
• Represent the partner internally by feeding back feature requests and escalations to the right teams.
• Track and report partner health with AI-assisted insights for leadership.
• Build joint success plans defining success and roadmaps with each partner.
• Deliver partner sales enablement sessions on selling Aiven DBaaS with AI-assisted content.
• Operate as an AI-native practitioner by creating reusable prompts, templates, and workflows.

Skills

Partner success

Customer success

Account management

B2B SaaS

Cloud

OEM

AI tools

Tools

AI tools (Claude, ChatGPT, Copilot)

Job description

Aiven is seeking a Partner Success Manager to own the health and growth of AMER OEM partnerships. You’ll run quarterly business reviews, collaborate with Engineering, Presales, and Marketing, and coordinate the rollout of new services into partner products.

You will leverage AI tools to automate data pulls, reporting, and enablement content, building scalable workflows and joint success plans with each partner.